Create additional fields?
drupler - November 26, 2008 - 18:46
| Project: | Trouble ticketing system to support Computer Network Operations |
| Version: | 6.x-3.0-beta3 |
| Component: | Miscellaneous |
| Category: | feature request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | active |
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Description
I need to add two additional fields to the tickets; location and phone number. Is there an easy way to do that?
Also how can I bypass the queue? Right now if a user summits a ticket it goes into the queue until it is read, and then it shows up with the rest of them. Is there a way to avoid that?
We really need some more english documentation.
#1
We plan to add these fields in the forthcoming major releases. We do not put them into the current release.
As for the second question... Putting e-mail tickets directly into one of the ticket groups bypassing the queue system is already possible. All you need to do is to set "Incoming e-mail address pattern" in "e-mail sample" in the group administration. If you set this address to "*@example.com", all mails coming from this pattern will go directly to the group and will not be queued. You can also put a regular e-mail address or a single "*" to here. The latter will allow all e-mails to become ticket immediately.
#2
If you send to us a patch for the current drupal 6 release and it is woking then we will add it.