I had a problem with Forward that I think I may have solved, but another issue has arisen: Forward doesn't seem to send emails. I seem to have the same problem with Contact. New members receive their login and password information, and the Subscription module works, so drupal is sending email some of the time. For some reason, it is not doing so in Forward or Contact, and perhaps may not with other pertinent modules until I understand what is happening. I would have thought any module using email would work the same way. Is that not the case? How can I troubleshoot and fix this? Thanks in advance.

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seanr’s picture

seanr
he/him
commented

That's odd. I'll have to pass this one up to a higher authority as I honestly have no idea. Please post as much detail as you can about your server including the email setup (sendmail). Putting a phpinfo() file somewhere on the server and posting the URL here would be a great assistance as well.

swider’s picture

swider commented

I have to get someone else to put the phpinfo for me, so it may not happen ASAP, but what info would you need from that? I may have it from earlier diagnoses.

seanr’s picture

seanr
he/him
commented

Ideally I'd like to view the phpinfo output in its entirety, as there might be some other settings that I wouldn't think to check just offhand.

swider’s picture

swider commented

Should the phpinfo file should look like this:

phpinfo();

and named phpinfo.php ?

Can I place it anywhere on the server, or does it have to be root? I have no access to root, this is a shared server and they don't let me in.

Also, is there any danger in placing a file like this?

seanr’s picture

seanr
he/him
commented

Yep, and anywhere is fine. I don't really think there's any danger other than the insight someone might gain from knowing which versions of stuf you've got, but if your ISP keeps stuff up to date, you're fine, and if they don't well... time to find a new one anyway. ;-)

swider’s picture

swider commented

I sent you the URL offline. Did you get that?

seanr’s picture

seanr
he/him
commented

Yes, sorry for the delay. Think it might have anything to do with this?

http://drupal.org/node/35589

Also, you're running PHP on CGI, which doesn't always work as well, though I have no idea if that'd affect this issue. Nothing else stands out, but I'm going to run it by the #drupal folks.

swider’s picture

swider commented

No, I don't have a problem with Yahoo on emails, although Yahoo is the host for the site. There doesn't seem to be a domain sending/receiving issue with this problem, it's just that with Forward and Contact, at least, it won't send emails, but does on Subscription and new user info. A puzzler.

seanr’s picture

seanr
he/him
commented
Priority: Critical » Normal
Status: Active » Postponed

As I have been completely unable to reproduce this and no new information has come to light in the last month, I'm marking this as postponed. If anyone has any further information, I'll take another look at it, but for now I'm thorughly stumped.

ricabrantes’s picture

ricabrantes commented
Status: Postponed » Closed (fixed)