Posted by subcomandante on March 9, 2009 at 10:02am
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| Project: | Support Ticketing System |
| Version: | 6.x-1.0-rc1 |
| Component: | Code |
| Category: | feature request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | postponed |
Issue Summary
The module should provide State customizations in the settings panel.
For instance I would add a new state to premade ones:
New
Active
Pending
(Need more info)
Closed
without have to hardcode it.
Tnx.
Comments
#1
I tried to add a new state directly into the db table jobtrack_state and it worked.
It would be nice to have status customization in module settings.
It would be nice too have colors associations in module settings to have personalized colors on each state.
#2
Yes, it would be great to have an admin interface allowing customization of the various ticket states, but it's not something I need so it's not something I intend to implement anytime soon. Patches are welcome.
As for customizing the colors, that is a theme issue. There are defaults provided, but for additional manually added states you'll need to define them in your theme, using the included jobtrack.css as a guide.
I'm moving this issue into a postponed state waiting for a patch to add an admin interface for editing the ticket states.
#3
One possible method for doing this is discussed in this issue:
#457612: use taxonomy for ticket states and priorities
#4
Moving to the support module.
#5
+1
#6
since taxonomy integration got a fair won't fix #457612: use taxonomy for ticket states and priorities
I think priorities customization should be included here as well
#7
+1 vote for this feature
#8
Yes, this looks interesting. I don't have time at the moment but will subscribe until someone else or me gets the time.
#9
subscribing
#10
I think this would be a great addition to the module.
Even if as a starter, an admin could update the existing labels so that they made more sense.