The module should provide State customizations in the settings panel.

For instance I would add a new state to premade ones:
New
Active
Pending
(Need more info)
Closed

without have to hardcode it.

Tnx.

Comments

subcomandante’s picture

subcomandante commented

I tried to add a new state directly into the db table jobtrack_state and it worked.
It would be nice to have status customization in module settings.
It would be nice too have colors associations in module settings to have personalized colors on each state.

jeremy’s picture

jeremy commented
Status: Active » Postponed

Yes, it would be great to have an admin interface allowing customization of the various ticket states, but it's not something I need so it's not something I intend to implement anytime soon. Patches are welcome.

As for customizing the colors, that is a theme issue. There are defaults provided, but for additional manually added states you'll need to define them in your theme, using the included jobtrack.css as a guide.

I'm moving this issue into a postponed state waiting for a patch to add an admin interface for editing the ticket states.

jeremy’s picture

jeremy commented

One possible method for doing this is discussed in this issue:
#457612: use taxonomy for ticket states and priorities

jeremy’s picture

jeremy commented
Project: Jobtrack » Support Ticketing System
Version: 6.x-1.x-dev » 6.x-1.0-rc1

Moving to the support module.

arhak’s picture

arhak commented

+1

arhak’s picture

arhak commented
Title: Status customization » Status & priorities customization

since taxonomy integration got a fair won't fix #457612: use taxonomy for ticket states and priorities
I think priorities customization should be included here as well

rzelnik’s picture

rzelnik commented

+1 vote for this feature

span’s picture

span commented

Yes, this looks interesting. I don't have time at the moment but will subscribe until someone else or me gets the time.

lotyrin’s picture

lotyrin commented

subscribing

kiwimind’s picture

kiwimind commented

I think this would be a great addition to the module.
Even if as a starter, an admin could update the existing labels so that they made more sense.

spgd01’s picture

spgd01 commented

This is much needed

spgd01’s picture

spgd01 commented
Version: 6.x-1.0-rc1 » 6.x-1.x-dev
Status: Postponed » Active
jeremy’s picture

jeremy commented
Version: 6.x-1.x-dev » 7.x-1.x-dev
Status: Active » Postponed

New features like this will get implemented in the 7.x-2.x branch only. In any case, still Postponed w/o a patch provided.

RaajLio’s picture

RaajLio commented
Issue summary: View changes

+1

jeremy’s picture

jeremy commented

See here for how you can customize states with updates to the database. The manual steps described here are what a UI would do behind the scenes.
https://www.drupal.org/node/2488998

The same general idea works for priorities, too.

shevgeny’s picture

shevgeny
Primary language English
commented

+1

purencool’s picture

purencool commented
Status: Postponed » Closed (outdated)