Hi, have a question.

I want to configure ticketing module to send notification for every submitted ticket.
I had set the "Group e-mail address", after that checkbox "Mail group" appeared in ticket creation form, but it is unchecked. If user does not check it, I have only strange message about changing ownership to ''.

Can I configure module to have "Mail group" checkbox checked by default?

Maybe anyone have better solution.

Comments

roczei’s picture

roczei commented
Assigned: Unassigned » roczei

You need to set the "Group e-mail address" at the group's mail template section, this address will be the sender address of the mail.

Example:

https://gug.grid.niif.hu/ticketing/index.php?q=admin/ticket/group/edit/8...

The next step is to add the mail address and switch on the Default element.

Example:

https://gug.grid.niif.hu/ticketing/index.php?q=admin/ticket/group/edit/8...

This mail address will be switch on by default when you will create a new ticket. If the creator will be not switch off it then the mail will be send to this address.

You can test this on our demo site: Username: testuser2 Password: testuser2

Please use the new RC2 release of ticketing.

errno’s picture

errno commented

Oh, thanks. Your answer is very helpful :) Now it works, you can close this issue.

roczei’s picture

roczei commented
Status: Active » Closed (fixed)