I can configure permissions so that anonymous users can create tickets, but after pressing "save" the ticket does not appear in the lists.

Do I need to configure something else?
Thanks

Comments

roczei’s picture

roczei commented
Assigned: Unassigned » roczei

Could you please write to us which permissions did you set for the Anonymous user?

Miguel.Andrade’s picture

Miguel.Andrade commented

Ticket access for all profiles in general module permissions.

in; › Ticket › Access ticketing › Access ticketing

anonymous user is:

Ticket reader
Ticket outsider
View ticket uploaded files
Ticket upload files

If I enable "Ticket manager" it works, but I don't want that.

Thanks!

roczei’s picture

roczei commented

Ticket reader
Ticket outsider
View ticket uploaded files
Ticket upload files

If you are set these permissions for the Anonymous user then the created "bug report" will be move into a queue. The group manager can create ticket from this "bug report".

Example for a queue:

http://gug.grid.niif.hu/ticketing/index.php?q=ticket/2/1

Username/passwd: testuser2/testuser2

Miguel.Andrade’s picture

Miguel.Andrade commented

Thanks I hadn't looked at the queue. it is working!
Is there a way to create a ticket from the queue automatically?

roczei’s picture

roczei commented

The queue is not an optional feature but with a mini module and the usage of the hook_form_alter you can implement the queue ignore thing. You need to change the the current submit to own submit which create the new ticket.

mr.york’s picture

mr.york commented
Status: Active » Closed (fixed)