Posted by Miguel.Andrade on April 29, 2009 at 4:58pm
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| Project: | Trouble ticketing system to support Computer Network Operations |
| Version: | 6.x-3.0-rc2 |
| Component: | Code |
| Category: | bug report |
| Priority: | normal |
| Assigned: | roczei |
| Status: | closed (fixed) |
Issue Summary
I can configure permissions so that anonymous users can create tickets, but after pressing "save" the ticket does not appear in the lists.
Do I need to configure something else?
Thanks
Comments
#1
Could you please write to us which permissions did you set for the Anonymous user?
#2
Ticket access for all profiles in general module permissions.
in; › Ticket › Access ticketing › Access ticketing
anonymous user is:
Ticket reader
Ticket outsider
View ticket uploaded files
Ticket upload files
If I enable "Ticket manager" it works, but I don't want that.
Thanks!
#3
Ticket reader
Ticket outsider
View ticket uploaded files
Ticket upload files
If you are set these permissions for the Anonymous user then the created "bug report" will be move into a queue. The group manager can create ticket from this "bug report".
Example for a queue:
http://gug.grid.niif.hu/ticketing/index.php?q=ticket/2/1
Username/passwd: testuser2/testuser2
#4
Thanks I hadn't looked at the queue. it is working!
Is there a way to create a ticket from the queue automatically?
#5
The queue is not an optional feature but with a mini module and the usage of the hook_form_alter you can implement the queue ignore thing. You need to change the the current submit to own submit which create the new ticket.
#6