User upset with surpassing 10GB limit as stated on project page

Apparently it is mentioned in the project front page "Kaltura covers all hosting and streaming costs for FREE up to 10GB*" - what is not mentioned is the costs beyond that except a contact link.

What you describe doesn't mean the module isn't open source, it is and is freely distributed and the code can be altered as the module is also GPL. However, their services of Kaltura (their servers) are not free beyond the limits you've described and they've descrived on the project page and their site.

quoted from this modules project page

Kaltura covers all hosting and streaming costs for FREE up to 10GB*."

This seems more like a case of you not doing due dilligence and understanding the policies of the business itself.

I don't see where you've been "scammed".

There are other methods that can be employed to host video on your own server. Being upset because you didn't do due dillgence with requesting their RUP, understanding their RUP or how Kaltura determines the RUP isn't the fault of anyone other than your self.

Either way this isn't a drupal issue. It is something you should take up with Kaltura through other channels. Throwing a hissy fit and using foul language doesn't do anything for anyone.

I'll leave this for Kaltura employees to close.

feel free to post your rant/issue wherever you like including your "SEO'd to the MAX " site

As a drupal.org site maintainer, (not a Kaltura employee) I took this report seriously. I looked into your issue read the project page. There I found the information you say, you didn't get told.
I checked the revisions of the project page and it hasn't been touched since June 3rd of 2009

being threatening is only making you look more and more irrational.

I tried this module out when it first came out and it was pretty clear that whatever media passed through it would be stored by them no matter what the source. I would imagine it wouldn't take long to fill up 10GB. I would only consider it a scam if they let you go beyond 10GB and then tried to bill you for it. It doesn't sound like you're out any money.

Michelle

If this gets erased I will post it on my own website that is SEO'd to the MAX! There are also many many Forums about and for Drupal.

sounds like some half cooked threat to me : )

A) Kaltura can't delete this issue. They can only close it.
B) I can both close and delete this issue but If I was going to do that, I would have done it long before now. ;)

@EDMerica.org I can you are upset, but I also agree with @VeryMisunderstood. This is an open source module, but their services are paid and it does state they only cover costs to a certain point.

Yes, they should be more clear, but it is definitely note a scam. And VeryMisunderstood has been member of Drupal.org for over 2 years, if you just click on his name you will see his history. Don't start attacking him or where he is coming from because he has different opinions than yours.

I think the module home page should be updated to clarify what is and isn't included. That is one thing to push.

I am using this module with Kaltura Community Edition, basically it is the entire commercial package, but hosted on a server of your choosing. That means I get to use this module with all the awesome capabilities it offers but host all the content myself on my servers. If you would like to learn more (I have just spent about a week getting everything set up) just reply to this forum.

This way I don't pay one cent except for hosting on my own servers :)

Cheers,

David

so informing people is now a threat......hmmmm I did not know I lived in a communist country. Its all good people nothing to see here. Go back to conforming and enjoy being a robot...

The above is a ridiculous attempt as twisting words. Anyone with a clear mind and an IQ above a pair of shoes can see what you are trying to accomplish here now. You're frustrated, ok we get it, but don't be a jackass.

@davidseth: I'd love to learn more. Their interface is awesome but I didn't like the idea of handing over all my media to them. How about making a handbook page?

Michelle

Hi Guys - Thanks for the input on this - I *am* a Kaltura employee and as you have mentioned above, we very specifically stated that we offer up to 10 GB free hosting and streaming on our servers - which is where all of the media is stored when using Kaltura.

Having said that, I am so pleased to see that the community has brought our self-hosted version of the platform to your attention - we have just recently launched our Community Edition - which allows you to self-host the entire Kaltura platform for free. In fact a new version of it is being release today!
Of course, you're welcome to then connect to our services, but that's your choice.

I can tell you even more here - now that we have the Community Edition - we are in the process of developing the new version of our Drupal module that will give you the option to connect to either our hosted edition or our self-hosted edition as you're installing the module - so this will make the process even better and easier.

I suggest you check out www.kaltura.org where our community and our open source projects live! Today we are also announcing some cool developer challenges where you can get some fun prizes - take a look - www.kaltura.org/frenzy

I can assure you that we put a great deal of effort into nurturing our open source community and software and we really value all of your feedback!

Lisa

Hi all,

for everyone interested in self hosting the videos, running the KalturaCE on their own servers, i have written a short book page that describes this.
please follow http://drupal.org/node/527246

and naturally, there are more details at www.kaltura.org.

Hope this will encourage creativity and productive contributions

Ariel.

Thank you sharing your information, opinion, and expierence using Kaltura.
This will help me make decisions on using Kaltura.

Thanks again.

I'm so sorry kaltura people have to go through all of this crap.

Open Source does not mean that Kaltura will be paying for your hosting expenses up until the day you die. duh...

I am really surprised that you are expecting to get FREE hosting and top tier CDN streaming.

Kaltura offers 2 clear alternatives currently:
1. use the Kaltura Saas platform, integrated via the Kaltura video Module - offering high availability and top-tier CDN services (here you pay for using the hosted services, and for the CDN services)

2. use the 100% free Kaltura self-hosted video platform, where you host the videos and connect to teh CDN of your choice. HERE you GET IT FOR FREE. but then if you want to use a CDN - you will end up paying quite a bit.

BOTH options offer identical functionality.
with one - Kaltura hosts and streams, with the other you need to host and stream.
Kaltura does not promote one solution over the other. you can use the free solution, or the cost-effective Saas alternative.

Either way, there is no scam, as some may have suggested. the module page CLEARLY STATES THAT KALTURA COVERS HOSTING AND STREAMING UP TO 10GB. NO MORE than that. that is an out of pocket cost for kaltura, as you might imagine, Kaltura needs to pay CDNs and storage providers for this service.

Moreover, as you may know open source does not mean, that ancillary services are given for free.

Please cut this attitude.

surprised Kalturian

Ok, there is no need to stir this up again after 2 weeks. The project page looks clear enough to me. Let's just mark this fixed and move on.

Michelle

@ariel_hitron: Thanks for the book in #22. This is a great contribution :)

I understand now that there are two versions of Kaltura. The paid one or the free one. Read more at http://drupal.org/node/358132#comment-1992812

@all: Ignore flames and rude tones. Drupal is a large international community. Since many members are not native English speakers, realize that a brusque tone may be a result of language differences and should not be immediately interpreted as rude. Regardless, if you feel like another user has flamed you, the best response is to ignore the offense and continue working toward discussing productive solutions.

@EDMerica.org: You get more bees with honey than with vinegar. While it is very easy to become frustrated when grappling with a problem, remember that Drupal community members donate their time in offering support. People are more likely to respond to posts which ask nicely for assistance over those that demand it or complain. Politeness can make a difference.

@EDMerica.org: Don't use excessive punctuation and/or capitals. Most experienced forum users find excessive punctuation and capitals irritating and doing so will likely have exactly the opposite effect of what you're trying to do.

Tips source: http://drupal.org/forum-posting

If Kaltura can get the video module working they can charge for so doing in any way shape or form they so choose. There is a lot more to getting video working safely and securely and making things like ffmpeg server side working. A great deal of Drupal is not plug and play it requires a great deal of work to get things functioning and maintain them.

The best thing to do is to learn PHP, python, ruby, C/c++, mono and other languages as well as the Linux OS in all of it's glory especially as it relates to web server components such as apache, mysql and so many millions of other things. Even after a decade of learning these and other things you will find you are continuing to learn new things every day. Try to learn to enjoy it.

To save money you can also try to serve from your home computer systems which sometimes requires dynamic DNS and other things to get it to work.

Anyone that gets anything working, ending up with some particularly functional system can and should charge whatever they like. The buyer must decide whether that price is worth it or not. There are companies out there that have paid millions for web systems and they end up with rubbish. There are those who shell out a few thousand and they end up with a programmer that sticks with it and a web system that performs well around the clock. I have found the prices vary enormously. Lastly truly good computer talent in server management and programming is relatively rare, there are too many blokes out there that pretend to know what they are doing, the proof is in the result. At least your Kaltura system functioned, if the price is too high find another cheaper way. But if you think you can install "video" from some open source or otherwise cms and it just works you are just plain incorrect. And then what happens when you set up your yum repos with the wrong values and one of them overwrites the working package and crashes your server? That's just one of billions of things that can go wrong that only experience can prevent, which in turn makes experienced engineers worth the price.

I am using Kaltura and it was 100% clear to me that was a PAID service after 10 gigabytes. The SERVICE of running video through their CDN.

This is not a scam, but a great example of Open Source that makes money.

Go pay up EdAmerica, you are obviously in need of something like this.

@diffy: This issue has been closed for over a year. It's great that they are clear now but they weren't back then so please don't dredge up old issues that are no longer relevant.

Michelle