Better / configurable text in comment from 'actions'
jmiccolis - August 3, 2009 - 15:37
| Project: | Case Tracker |
| Version: | 6.x-1.x-dev |
| Component: | Code |
| Category: | task |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | active |
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Description
When a case's state is modified using an action the test inserted into the comment title and body is not-configurable and rather opaque. I see several options:
- We come up with some magical text that will work all the time.
- We somehow allow users to pick the text they'll use as the invoke an action.
- We let administrators set the text that'll be used.
#1
I think all three are valid options. I say "1" be tackled as an interim solution, and the other two implemented for long-term usage. "Case changed." could be more approachable, but whatever the text becomes it should be brief.
User-configured text is probably useful in many situations when the update is for a special reason you may wish to advertise. For example, if you add a new status and want to apply the change, you may want to notify everyone of the change.
Administrator-configured text seems like the natural target for this functionality- think of the Drupal Testbot. Support for Tokens might be a nice goal as well.