Hey!

It's possible to add attachments to a ticketcomment via mail but how can i add attachments to a ticket or update/comment directly on the website? How can I create a file attachment function like for normal comments?

-Peter

Comments

jeremy’s picture

jeremy commented
Status: Active » Postponed (maintainer needs more info)

You have to enable the core upload module, and optionally the contrib comment_upload module (see INSTALL.txt for details). Once enabled, be sure to grant the correct permissions. That done, it's just like adding attachments to any other Drupal node.

What specific problem are you having?

filpet’s picture

filpet commented
Status: Postponed (maintainer needs more info) » Fixed

Oh sorry seems like i ticked the wrong box when granting the permissions!

Thanks for your help!!!

kene’s picture

kene commented
Status: Fixed » Active

Sorry for reopening but i just discovered another problem.
When creating a new ticket with file attachments, the client gets notified via mail about this but he doesn't see the attachments or gets a link to them. Is it somehow possible to include this information in the notification mails?

-Peter
(Sorry for new account but somehow the old one doesn't work with my password anymore)

jeremy’s picture

jeremy commented
Title: Attachments » Link to attachments in notification email
Category: support » feature

Marking as a feature request -- it's a feature I've wanted to add but haven't had the time yet. Patches welcome.

jeremy’s picture

jeremy commented
Version: 6.x-1.1-rc1 » 6.x-1.x-dev
Component: Miscellaneous » Code
jeremy’s picture

jeremy commented
Status: Active » Fixed

Feature added:
http://drupal.org/cvs?commit=248304

This feature will be in 6.x-1.2.

kene’s picture

kene commented

thanks works fine!!!

-Peter

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.