Hi all:
While a couple of you have chanced upon the Case Tracker module already, I thought I'd formally let the community know about it.
From its project page (http://drupal.org/project/casetracker):
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This module enables teams to track outstanding cases which need resolution. It provides e-mail notifications to participants about updates to cases. Similar to many issue tracking systems.
This module is a re-write of the project.module and is very similar to that module but varies in important ways. The project.module is specific to software development, and the need for a more generic issue tracker has been expressed. As such, the casetracker.module only includes relevant functionality. It also takes advantage of the new Forms API introduced in Drupal 4.7 for its comments functionality.
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The module is being sponsored by our company. It is primarily being built by a member of our India-based development team. Gerhard Killesreiter (killes) is providing some management oversight.
The module is still in a rough state, but fairly functional. I'd like for anyone with an interest in a module like this to participate by commenting, filing issues and feature requests, or jumping into its development and submitting patches.
Thoughts?
--Dave
Comments
Does it work?
Hi Dave.
I'm already implementing the project module on my company intranet but I would like to find a more general focused module for a helpdesk-like solution. I've tried to check yours on a Drupal47 test site and it doesn't work. I'm not an expert on Drupal but I've gain some experience on the last months after testing looooots of modules ;-)
What I don't understand is the casetracker.install file. How should we execute it? Without it there are no chances to test it, so no way to say how rough it is by now. Another point here is that I understand that there is no sense to develope to Drupal 4.6 by now but having 3 sites on Drupal 4.6 with a wide spectrum of modules it's likely I'll need a lot of time to go 4.7.
Anyway, count with me to test your module and faithfully contribute :-) Thanks.
The module should work, yes.
The module should work, yes. The install file will be executed when you enable the module.
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Drupal services
My Drupal services
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Drupal services
My Drupal services
Yes, it's already working on
Yes, it's already working on new beta6. I had beta5 still. Once I've installed new version it's working properly. Thanks.
Excellent!
Let us know how it goes for you. Feedback is appreciated as we refine it.
--D
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http://dave.notik.com
Feedback
Well, the module is quite simple to critize it. I've written a more complete comment following...
Lots of possibilities
Hi Dave.
Well, I've installed it on a Drupal 4.7 installation I got for testing purpouses. I can't use 4.7 seriously dued to the lack of some important modules I'm using on several 4.6 projects. In fact I'm now trying to implement the Project module on our company Intranet web site (based on Drupal), because it somewhat fits our software company profile, although we should customise it for our workflow.
I feel that your new "Case Tracker" module could go on several directions. If I was able to write Drupal modules (something I hope to face on some months time) I would work on a "FlexiTracker" module, uhmm, well some Project-like module on a very flexi-like style looking for a Views-like sort of functionality. I don't know if that's a good feedback, but the more I work on the Drupal platform the more I love it, specially because with my custom phpTemplates + Flexiblocks + Views I manage to build quite powerful selfcontained sites. So, on that sense, I would like some sort of similar module-wizards to build support areas (and another to build ecommerce areas).
On the present stage of your Case Tracker module I find it simple and eficient but I could think on several directions:
- building own form for support
- statistics
- wide user-sender asignation, to be able to send something to someone and even being capable of reasigning the owner
- sending alerts by email to the person to whom has been assigned and back to the ower once the previous one has made some action to it
- verification, or keeping track that someone has open some issue
Well, many more... :-) I wouldn't like to be overwhelming!
Best regards.
Case Tracker and Project possibilities
Hi again. After posting my comment I've re-read it and I've realized that I would ask for the same sort of improvements on the Project module (which I hope to see upgraded to 4.7). I've read that there is also another HelpDesk module developed by someone else. It would be great to merge all projects on a-good-big-one that could extend the horizon of Drupal, not only as a good content management platform, but also for any kind of helpdesk / support developement.
Obviously, that's not a request, it's only a wish :-D
Thanks for your comments.
Thanks for your comments. I'll take them into account.
Follow the issues at www.drupal.org/project/casetracker.
--Dave
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http://dave.notik.com
Very interested
Hey there,
You have me very interested. This is something we need at my job. We're currently running a 4.6 site and are using forums to do this currently. The problem is we want to be able to email a daily digest of all open issues to a given address or addresses and we can't figure out how to do that. This sounds like it may give us the possibility of doing exactly that. If you can, in the settings, give the user the option to send only new issues or all open issues.
-Dan Zimmerli
File an issue
Hi Dan:
Thanks for your comments. File a feature request (http://drupal.org/project/issues/casetracker). And maybe you could have your work's Drupal site maintainer contribute a patch for this. :)
--Dave
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http://dave.notik.com
Any update on 6.X
Any plan to update the module for 6.x?
Thanks,
Is test case management possible with this?
Hi,
While looking for suitable module, I come across Case Tracker and Project modules. Could someone help me to get more details whether Drupal helps my requirement.
1. Need to setup Drupal Intranet Site
2. LDAP authentication so that user can login to this site using company login id
3. Able to Publish/Delete/Edit Test specification documents and Test Plans
4. Able to Publish/Delete/Edit Functional specification documents
5. The key functionality is tracking the status on each functional vs test cases.
5.1 Basically Functional Case will have 1 o 60 Test cases
5.2. User should be able to post "Pass/Fail/NotRun/NotAvailable" on each Test Case.
5.3. Based on each test case status, Functional Case quality should be automatically defined
So the follow should be like this.
1. Users will publish the Functional and then post related Test Specification document
2. Once the document is posted, user should be able to see each test case in rows and the columns should have Test Case ID, Test Case Title, Status with Pass/Fail/NotRun/NotAvailable subcolumns.
3. User will be able to mark each case based on the test results "Pass/Fail/NotRun/etc".
4. Based on the test results posted by users, functional case status and quality will be determined.
Please le tme know if there are any Drupal and suitable modules.
tia
paradesi