Thumbnail images are not displayed
| Project: | Brilliant Gallery |
| Version: | 6.x-3.4 |
| Component: | Code |
| Category: | support request |
| Priority: | critical |
| Assigned: | Unassigned |
| Status: | active |
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Brilliant Gallery was working well for me on my Bluehost shared server account until today. The PHP installation at BlueHost was changed from 4 to 5. ( When the change occurred an error showed on my status screen because PHP_GLOBAL_VARIABLES was enabled, so I followed the linked instructions and disabled the global variables but I think I was haveing the no-image problem before I made that change). Now instead of a thumbnail image, I see a black box where each image should be. The number of 'image boxes' is correct for the number of files in my albums/folder1 directory. The Status screen reports the GD2 is enabled and working correctly.
When I click in the area where a thumbnail should be display I do NOT get the lightbox popup of the larger or original image.
#1
FWIW, my drupal installation has been running fine on bluehost under PHP5.2.9 for some time now. Not sure what to tell you to check, though.
#2
I found the problem with the excellent assistance of Bluehost tech support!
The key to finding the problem was checking the error log -- this can be found on your account's cpanel under error logs
The cause of the problem was PHP exceeding the memory limit set in the php.ini file. When the allowable memory was increased, the site started working fine.
I hope this post saves someone else from rebuilding their site from bare metal 12 times in one day (I did however get good at configuring drupal modules and am now very familiar with the menu system)