By dagv on

Hello to all of you who will spend few minutes to read this post.

To make long story short, the situation is as follows...

On our firm production site (which is offcourse a Drupal powered site), i installed Case Tracker module.The module works fine, ie. i add a project, then a case for that project.I also "call" the cases with insert_view-6.x-1.0 module by piping the apropriate syntax [view:name of view] in order to post a link wherever i want.That is all working great.

My real problem starts here:

- how can i add comments to existing cases.I worked with a few bugtracking apps (BugTracker.Net, BugZilla...), so i am wondering how to enable the comment posting for a particular case;

- is there an option to allow only specified users to view/edit specific cases?

In general, i'm stuck with the bacsic Case Tracker funcionality, like on this demo site => http://drupal6casetracker.beta-web.co.uk

If there is anyone who installed this module, i would appreciate pointing me in the right direction.

I want to achieve the funcionalitiy of a customer loging in, making a case for his project, an posting comments for that case.

Drupal version involved is drupal-6.13.

Thx in advance for the time and any help, regards,

Dag

⋅ Categories: Drupal 6.x

Comments

dagv’s picture

dagv commented

Ok, nobody knows how to configure this module, including me.

Anyway, moved to http://flyspray.org/ application for the tasks involved.

Thx anyway...

wqr786’s picture

wqr786 commented

@dag: hope you're well.

I noticed you moved to flyspray and I discovered this while I was reviewing things about Drupal CaseTracker.

Can you let me know how was your experience on this, and are you still using the Flyspray?

Thanks
Waqar

dagv’s picture

dagv commented

@Waqar: Hello and good day

I am really out of Drupal nowdays ( it can be seen by the frequency of my posts ).
Long time ago I separated from the firm where I was working on that specific Drupal project, which required the implementation of some issue tracking tool.I never implemented the Drupal CaseTracker module.Back then we moved in favor of flyspray.

Anyway, since long time I use flyspray as a issue tracking tool almost on a daily basis.

Regards,
Dag