I have been looking around for a couple hours but can't seem to find anything. I was curious if there was a way to send a simple reply when a ticket is created to the client saying " hey we got your email, and we are working on it! " it doesn't need to give abilty to respond or anything just a heads up that you got logged into the system. If there is no way to do this , then I am making a feature request. I will try to hack it in on my own, but my drupal-fu is weak so it will probably be a hatchet job. Thanks so much for this module, so far its working great!

Comments

jeremy’s picture

jeremy commented

It's not currently possible, but it is a feature I'd like to see added. Perhaps it should be added to the support_nag module?

tora_tora’s picture

tora_tora commented

I kinda think it should be a default option as part of the package, organizationally I think it belongs as a part of the main module. But I don't know nothin' so ...

anthonysomerset’s picture

anthonysomerset commented

i agree that this should be in the core support module, due to the fact that it normally is a standard process in all other ticket/email support systems

i guess this will process on support_ticket node creation

anthonysomerset’s picture

anthonysomerset commented
Version: 6.x-1.2 » 6.x-1.3
Status: Active » Fixed

can confirm this is fixed in 1.3

jeremy’s picture

jeremy commented
Status: Fixed » Active

This feature has not yet been implemented, re-opening. If you've managed to configure this somehow, please let us know how.

iancawthorne’s picture

iancawthorne commented

I managed to create my own auto responder using the rules module.

Send a system email to the creator when a node type of "support_ticket" is created.

boran’s picture

boran commented

Rules works fine for me too (although it would be nicer to have more fine grained tokens), this ticket could be closed?

purencool’s picture

purencool commented
Issue summary: View changes
Status: Active » Closed (outdated)