when a user submits an email via our support email, it is read into the system fine and a ticket is created which recieve however the message body isnt read in so i often get a cryptic message because the subject of the users message has normally been: Help!

also not sure that the attachments side is working properly either but will confirm once done some more testing

Comments

jeremy’s picture

jeremy commented
Status: Active » Postponed (maintainer needs more info)

Please upgrade to the latest development snapshot and try again. There have been related bugs fixed already.

anthonysomerset’s picture

anthonysomerset commented

will take a look at the dev version and update, i normally use drush to download module hence not getting that version originally.

updating to dev does fix this issue and the email body is read and attached as a comment, attachments still do not get added in though

jeremy’s picture

jeremy commented
Status: Postponed (maintainer needs more info) » Fixed

Glad email bodies are read, marking this as fixed.

Regarding attachments, see this issue: #623336: Attachment are not attaching to ticket when mail download is triggered by http://example.com/cron.php

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.