Hello I am working on a consultancy website. I want to be able to create two different tickets (consult). Because I will work with two different groups of people (professionals and non-professionals)

I will make 2 clients. Each client can work with its own ticket.

The support_ticket content type is customized with CCK fields.

I want a different support_ticket content type for each of both clients.

How am I able to do this? I noticed the support ticket module uses his own content type.

Grtz Wietze

Comments

jeremy’s picture

jeremy commented

I do not know any way to create two different support ticket content types. You could simulate this in an ugly way using CCK permissions, adding all fields to the support ticket content type but only exposing certain fields to each role.

wietze’s picture

wietze commented

tnx for the quick reply.

I also thought of the ugly way. I haven't tried it yet but probably will soon. I wonder how fields will be displayed when I view the tickets as the administrator.

jeremy’s picture

jeremy commented

If by admin you mean uid 1, then you will see all. If an amin role, then you will see whichever fields you configure it to see/edit.

jeremy’s picture

jeremy commented
Status: Active » Closed (duplicate)

Here's a new ticket where this idea will be explored further:
#676044: Implement "clients" as an entity type