Posted by Jeremy on December 10, 2009 at 9:48pm
3 followers
| Project: | Support Timer |
| Version: | 6.x-1.x-dev |
| Component: | Code |
| Category: | feature request |
| Priority: | normal |
| Assigned: | Jeremy |
| Status: | closed (fixed) |
Issue Summary
When using the support_timer module, navigating away from a ticket will result in any time data that was collected being lost. The module should throw a warning if the user is navigating away from a ticket without saving the changes.
Comments
#1
Feature committed:
http://drupal.org/cvs?commit=300434
Can be administratively disabled, but is enabled by default.
#2
Automatically closed -- issue fixed for 2 weeks with no activity.
#3
"Can be administratively disabled, but is enabled by default."
Where in the admin can this be enabled/disabled? I am running 6.x-1.0 and can't find it?
Secondly, how can this be enabled/disabled in code?
#4
You can disable the feature by going to Administer >> Support ticketing system >> Settings >> Timer. You have to have "administer support" permissions to access this page.
You could also disable it by adding the following line to settings.php:
$conf['support_timer_unload_warning'] = FALSE;#5
In the Settings page I do not see the "Timer" section. Screenshot is attached.
I am logged in as admin using the Garland theme and running Support Timer 6.x-1.0.
#6
A few things to try:
#7
I previously tried flushing the cache but it didn't solve the missing Timer menu item.
In Admin >> Site building >> Menus >> Navigation I simply edited the Timer menu item (but did not save any changes) and the Timer menu item now displays correctly. Perhaps editing a menu item forces a menu rebuild.... weird.
Thanks Jeremy!