I have added a custom state called "Out of Scope". This was done by modifying the support_states tables directly which I understand is the recommended method to add new states.

Tickets which have a state of "Out of Scope" should not be listed in the "All Open" ticket view.

My question is how can I prevent "Out of Scope" tickets from appearing in the "All Open" view.

Many thanks.

Comments

jeremy’s picture

jeremy commented

Set the isclosed flag to 1 for that state in the support_states table.

jeremy’s picture

jeremy commented
Status: Active » Fixed

Provided fix in earlier comment, closing.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.