access CLIENT tickets permissions don't follow the regular Drupal hierarchy. ie. if "authenticated user" is ticked for the client permissions, higher roles still can't be assigned to a ticket and don't show up in the auto-complete drop-down.

You therefore must tick all roles that you want to have access to the client.

Comments

jeremy’s picture

jeremy commented
Status: Active » Fixed

The support module is using the user_access() function to determine access, so this should work correctly. It seems to in my testing -- perhaps this was fixed during the latest extremely lengthy dev cycle. I plan to roll a new release soon, please re-test and re-open if this is still a problem. Please provide specific steps necessary to duplicate.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.