I would like to add a new field to Support Timer called "Progress". This would be a dropdown field with values (10%, 20%, 30%, 40%, etc) so the user can specify how much of the ticket has been completed. This is an important metric to track.

Comments

jeremy’s picture

jeremy commented

Have you looked at this project? I seem to recall it offered similar functionality?
http://drupal.org/project/support_deadline

NToronto’s picture

NToronto commented

Hi Jeremy,

Deadline allows you to specify a deadline date, the estimated number of hours it will take to coomplete, and the actual hours spent. It doesn't appear that it support a progress percentage field.