Client autosubscribed users aren't autosubscribed [#836510]

Hi,

I created some clients, and added autosubscribed users to them. The problem is that when a new ticket is created, and assign to this client (on creation or by updating ticket), autosubscribed users don't receive any notification, and don't appear in the subscribed user list.

Something which may be related to this: when typing the first letters of users in "autosubscribed users" edit (or any other edit of the form), no drop down menu appears to help selecting users, even if there is only a few users (<10).

I can help fixing it if needed.

Comments

Comment #1

Pixep commented 24 June 2010 at 14:55

A trick seems to be checking the "Prevent autosubscribed users from unsubscribing" option, but doesn't correct it by the way.

Comment #2

Pixep commented 25 June 2010 at 14:12

Concerning the "autosubscribed users" list, which doesn't use autocompletion, I saw in code that users must have "administer support" permission in order to be selected for autocompletion. But I do not feel this restriction obvious, or did I missed something ?

Comment #3

davej commented 9 December 2010 at 13:37

We also have this issue with 6.x-1.3:

I created some clients, and added autosubscribed users to them. The problem is that when a new ticket is created, and assign to this client (on creation or by updating ticket), autosubscribed users don't receive any notification, and don't appear in the subscribed user list

In our case, this is happening with a client that had been in the system for some time and was previously working correctly.

We don't have the autocomplete problem.

Dave

Comment #4

cbutera commented 3 January 2011 at 22:51

Version:

6.x-1.3

» 6.x-1.x-dev

We are having the same issue. We have 3 autosubscribed users - and sometimes they don't get autosubscribed to new tickets - or they get unsubscribed to active tickets.