Have been using Simplenews for about a month. Like the module but have encountered a very frustrating problem. Newsletters randomly go out with only 3 of the 4 CCK fields that they should have (Always has the title, category and date, but the main content doesn't always send).

I have checked my permissions of the user roles of the users creating content/sending newsletters, tried sending with multiple roles and have had things both work and not work. Can not for the life of me figure out what is causing the content field to not send sometimes, as there are no errors reported and no settings changed between when it works and when it doesn't!

Also, when this done happen, I can't resend the newsletter! I know this has been addressed as a feature request, but let me just add in here that I would be very much in favor of it, especially given my current problem.

Comments

galexkeene’s picture

galexkeene commented
Title: Newsletters sporadically send incompletely (missing CCK fields) » Newsletters randomly missing content!
Category: support » bug
Priority: Normal » Major

Adding a comment. This has gotten worse. Even logged in as the original admin account, these newletters are still sending out sometimes with the content/body field missing. It is only that field that ever has a problem (of the 4 that I have set to be included), and it is completely random as far as I can tell.

There is only one (cck) content type that I am using to send the newsletters. I am not actually making newsletters, just using simplenews to blast out the posts as emails when they go up.

CardinalFang’s picture

CardinalFang commented

I'm experiencing the same problem with Simplenews 6.x-1.3.

My display settings for the content type are correct because my CCK fields always show up properly when sending TEST messages, but when sending by cron they mysteriously get left out.

miro_dietiker’s picture

miro_dietiker
Location Switzerland
commented
Priority: Major » Normal
Status: Active » Postponed (maintainer needs more info)

Note that cron sends under the anonymous user.
This means that if you add e.g. cck fields which are invisible to anonymous users (field permissions), they get omitted.
Field visibility is NOT being recalculated per customer roles/permissions.

Without providing more data that makes this reproduceable we won't be able to work on this issue. Lowering priority since this issue seems a seldom edge case.

Once reproduceable please raise priority depending newly available criteria.

CardinalFang’s picture

CardinalFang commented

Thanks. Making the fields visible to anonymous seems to help.

miro_dietiker’s picture

miro_dietiker
Location Switzerland
commented
Status: Postponed (maintainer needs more info) » Closed (works as designed)

Please reopen if issue comes up again.

CardinalFang’s picture

CardinalFang commented
Status: Closed (works as designed) » Active

Well I guess I spoke too soon.

I have 2 cck fields in the newsletter. One is a date, the other is a link to a pdf. Both are viewable by anonymous.

The date always displays as desired, but the pdf link displays randomly. Sometimes it's there and sometimes it isn't.

miro_dietiker’s picture

miro_dietiker
Location Switzerland
commented
Status: Active » Postponed (maintainer needs more info)

I feel sorry but i can't help you in this case.
Because i don't see a source that produces different mails depending the mail address
And because this issue is by far not reproduceable.

As soon as you provide a developer (with needed experience) access and allow him to debug, he'll find the issue and show us how to reproduce and e.g. what to change to make this work reliably.

Could you please organize this? I'm looking forward to fix this. Please also check 6.x-2.x for this issue.

simon georges’s picture

simon georges commented
Status: Postponed (maintainer needs more info) » Closed (cannot reproduce)

No answer, closing the issue for now. Please reopen if you can bring something new to help us analyse this.