Hi,

I have inbound email integrated with a client. The support emails are generated by customer messages sent to our our eBay store.

The subject lines for the emails are usually between 150 and 200 characters. Support tickets are created properly.

The problem I am having is that when I click the edit tab in a ticket to make changes to it, (e.g., to move a ticket) I get a warning message saying that there are too many characters in the title.

I end up having to delete characters in the title so I can save changes made to the node.

I did some searching and installed the module maxlength. This module allows for all content types to have customized title lengths. After installing it, I found that I could create page and story content with titles greater than 128 characters, but I still cannot create support_ticket content with a title greater than 128 characters.

The html of the form for support_ticket content creation shows maxlength=128. Page and Story shows 255.

Does anyone have advice on how I can increase the maxlength value for the support_ticket content type?

Thanks and Regards,

Rick

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Issue summary: View changes
Status: Active » Closed (outdated)