Closed (duplicate)
Project:
Support Ticketing System
Version:
6.x-1.3
Component:
Code
Priority:
Normal
Category:
Feature request
Assigned:
Unassigned
Reporter:
Created:
20 Sep 2010 at 20:48 UTC
Updated:
10 Nov 2010 at 18:54 UTC
I just commented on a ticket assigned to me, I don't need a follow up email telling me what I just did. ;)
Comments
Comment #1
OnlineWD™ commentedHave tried some things and have solution but needs testing. Don't know how to make patches so will share code ..
Here is modified function starting line 1346 in support.module, have added + to indicate what was added ..
Stops email being sent to user who posted new comment and sends email to those who are subscribed to ticket but as I say, this only took 30 minutes so could be some unwanted behaviour.
Comment #2
Durrok commentedThanks OnlineWD, I'll give it a shot tomorrow and let you know.
Comment #3
rsevero commentedInspired by the code at #917462-1: Is there a way to stop support from emailing the person who made the ticket if they leave a comment on a ticket? I created the patch available at #728750-4: Suppress notifications of own posts.