When I click on "configuration" menu I cannot enter into it (does not want load this page). Menu should open but instead nothing happens. It says that is "loading" but after some time while "waiting for localhost" white screen appears (that means nothing happen).

It doesn't affect on language interface (when I use Slovenian or English).

Every other menu is accessible (is working).

I can access into "configuration - sub menus" through "structure - menus" than I click on "list links" on management menu. Every sub-menu is accessible (but only that longer way).

The path to "configuration" menu is: "http://localhost/drupal7/#overlay=admin/config" but failed to load.

I use Windows 7 Home Premium (32-bit), PHP 5.2.14, Apache 2.2.17, MySQL 5.1.51

I didn't find that others have the same problem like me. So, I don't know what should be wrong.

I hope I help to improve Drupal 7 and that this problem will be solved.

Thank you,

Jonson

Comments

montesq’s picture

Assigned: Jonson1 » Unassigned

1° Is it reproducible on a fresh install?
2° Do you succeed to reach the url http://localhost/drupal7/admin/config ?
3° Do you use a specific theme?

Jonson1’s picture

1. Yes, it is reproducible every time I install from scratch.
- I tried also 7.0-beta2 (same problem)
- I tried fresh install Slovenian language (same problem - here I thought that maybe this problem occurs because language module...)
- I tried with fresh install English language (same)
- I tried install with "example themes" (same problem)
- I tried install without "example themes" (same problem)

2. No, I got blank white screen as usual.

3. No, I use default theme already installed with Drupal. No special theme.

I hope this help.

Jonson1’s picture

Issue tags: +status report

Now I see that also "http://localhost/drupal7/admin/reports/status" does not work. I never checked this submenu "status report" before.

I didn't do much with Drupal, just checking and exploring new version (and I like it) and I encounter with this problem.

montesq’s picture

1° Can you check the logs of your web server just after trying to navigate to the URL above?
2° How many memory are reserved for PHP in your configuration?

sivaji_ganesh_jojodae’s picture

I could not reproduce this bug. The recent version checkout from HEAD works great for me . This is probably a support request.

Jonson1’s picture

1. When I click on link http://localhost/drupal7/admin/config than logs are:
a) access.log

127.0.0.1 - - [07/Nov/2010:15:37:57 +0100] "GET /drupal7/admin/config HTTP/1.1" 500 -
127.0.0.1 - - [07/Nov/2010:15:38:28 +0100] "GET /favicon.ico HTTP/1.1" 404 209

b) error.log

[Sun Nov 07 15:38:28 2010] [error] [client 127.0.0.1] File does not exist: C:/spletrazvoj/apache/htdocs/favicon.ico

2. memory_limit = 128M

I checked and there is no "favicon.ico" in folder as specified in error.log

I hope this helps.

@sivaji
That's really strange, because on each fresh install I get same problems. Is it maybe in the version of apache, PHP ...?

Now I checked in the phpmyadmin and there I see I have MySQL client version: 5.1.51a

and down it says:
Your PHP MySQL library version 5.0.51a differs from your MySQL server version 5.1.51. This may cause unpredictable behavior.

But this probably is not related with this issue.

montesq’s picture

and if you try dupal7/?q=admin/config ?
The extract of the file access.log show you get an error 500 when accessing drupal7/admin/config. My understanding is that there is a misconfiguration of your server (clean urls?). Have you changed anything in the .htaccess file provided in the drupal archive?

damien tournoud’s picture

Category: bug » support
Status: Active » Postponed (maintainer needs more info)
Issue tags: -configuration, -Admin Menu, -status report

Please see http://drupal.org/node/158043 on how to debug a White screen page. There is nothing we can do to help you until we have more information.

Jonson1’s picture

@montesq

If I try: "drupal7/?q=admin/config" also I got white page.

Yes, I have clean urls enabled. And I didn't change the .httaccess

I only changed in Apache httpd.conf following:
a.) enabled mod_rewrite module (remove # symbol...)
b.) changed from "AllowOverride None" to "AllowOverride All" in section "AllowOverride controls what directives may be placed in .htaccess files."

I did this to enabled clean urls for Drupal6 which I tried before Drupal7 (I followed some online tutorial).

But if I use original httpd.conf file as came with Apache than I can't do nothing. I can't acces into Drupal7 or Drupal6 index.php
It just want to download that file, not to open it.

I tried also with @Damien proposal, but nothing happend. Everything is same (white page). Maybe I did something wrong (adding the lines in index.php)...

Since only I have this problem, than there is something wrong with my configurations and this probably is not a bug...

Thanks anyway...

jamesbenison’s picture

I just encountered this same problem. seo_checker module was responsible. Often times disabling and removing suspect modules (or just remove if you can't get to the modules menu) can solve the problem. Frequent backups are good practice, especially at this stage of d7.

a6hiji7’s picture

Version: 7.x-dev » 7.0-rc1

Encountered the same problem in RC1. Installed RC1 and all administration menu links are working except the "Configuration" link. It just keeps showing the "Loading..." message and then shows a white screen. The same happens with the "Status report" link in the "Reports" section; but "Recent log messages" link works. I have not added/enabled any extra contributed modules. I am on windows (using Wamp5).

a6hiji7’s picture

I checked by enabling error reporting but don't see any error. Also PHP and Apache error logs don't have any errors either.

a6hiji7’s picture

Can anyone tell where the request for the "Configuration" link is processed? I want to have a look into the issue.

curious2010’s picture

I have a similar problem with drupal-7.0-rc2: sometimes I cannot enter into "configuration" menu /admin/config , sometimes I enter but only after long long loading (more than 1 minute); the same with entering /admin/reports. I just installed drupal-7.0-rc2 and haven't changed anything.

5kot’s picture

One solution. I encountered the same problem and found that the max_execution_time setting my php.ini file was set to 30. I changed it to 120 and the admin/config & admin/reports/status pages then returned.

Further investigation on the admin/reports/status page found that the HTTP request status failed. The reason that failed was due to an IPv4/IPv6 issue with my .hosts file (I'm on Windows 7). Refer to this issue #245990: HTTP request testing unreliable and may be undesirable for more info.

Fixing the IPv4/IPv6 issue reduced the config page rendering to under 30 seconds. Happy days.

a6hiji7’s picture

Yes, increasing the max_execution_time does fix it. Thanks.

jeanvl’s picture

Version: 7.0-rc1 » 7.0
Priority: Major » Critical
Status: Postponed (maintainer needs more info) » Needs review

On a fresh install of Drupal 7, when I try to access /?q=admin/config, I get a 500 Internal Server Error instead (and within seconds).
Unlike the users above, I am not experiencing a wait time, nor a blank screen.
This happens every time for the following url's:
/?q=admin/config
/?q=admin/reports/status
/?q=admin/config/search/clean-urls

Here are some other url's that give me the same error once, but are not reproducible since:
/?q=admin/config/people/accounts/display
/?q=admin/config/content
/?q=admin/config/search

Please note that I've already changed my max_execution_time to 120. Help! Thanks! :-)

montesq’s picture

Priority: Critical » Normal
Status: Needs review » Active

@#17

Please, have a look at the link proposed in #8. We need to have concrete additional information to investigate and not only "I get a white screen on ..."
According to previous answers, it seems like a server configuration issue, I set the priority to normal...

weigu’s picture

Try this fix http://drupal.org/node/245990#comment-1341064
It works for me on Drupal7.

ar-jan’s picture

Unless there are several different issues in this thread, I don't think it's a server configuration error. My site is working fine (Drupal 7.0, PHP 5.2.16, Apache 2), clean urls working. Then I noticed an "internal server error", but only on "admin/config/people/accounts", other configuration and report items were working fine.

The error log showed this error: File does not exist: /home/user/public_html/favicon.ico for exactly the number of times i tried to load the admin/config/people/accounts page.

Having read #10 I checked my disabled modules, I had devel and devel_themer in there. I uninstalled Theme Developer, and the error went away.

Does this mean those modules are doing something wrong, or is this still possibly a Drupal core bug?

SergFromSD’s picture

The fix from comment #19 from weigu worked for me too!

Jean Gionet’s picture

Version: 7.0 » 7.4
Priority: Normal » Major

I'm running into the same situation, my admin pages often timeout while loading. I never experienced this under D6 (well at least not this slow or with these types of timeouts).
I've tweaked my php.ini and my.ini based on many recommended performance enhancements.

I'm running this on a old Win2000 server (don't ask.. my work is 10yrs behind.. long story)
Apache/2.2.17 (Win32) mod_ssl/2.2.17 OpenSSL/0.9.8o PHP/5.2.6
MySQL 5.1.54-community

josephcvh’s picture

Im new with drupal and just installed drupal 7.4 few days ago. I'm having trouble with the "Configuration" button. It gives me blank page whenever I access it. Any specific solution? Im using wamp5. Need help...

mdupont’s picture

Title: Cannot enter into "configuration" menu » WSOD on some admin/config and admin/reports paths

Changing the title to a more descriptive one

dmonsieur’s picture

#19 works for me, but there's no need to edit you hosts file on Windows. You can change localhost into 127.0.0.1 in your address bar, which worked for me too. I'm using Windows 7 ultimate.

dalias’s picture

Just installed Drupal7 and getting the same problem as #23. What's the fix? If it's a hard bug to fix, how can I uninstall Drupal7 to put Drupal6 instead on my server? I'm using WAMP Server 2.0

mdupont’s picture

Maybe there will be something interesting in Apache logs if log level is set to "debug", can someone try?

jmanarivo’s picture

Assigned: Unassigned » jmanarivo

Adding the configuration ini_set(max_execution_time,120) in settings.php worked form me!!!

merklm’s picture

Had the same problem and weigu's solution from post #19 worked for me. If you're running WAMP w/PHP5 on a Vista machine, give it a try.

lionic’s picture

setting max_execution_time to 60 fixed my problem. i suspect its something to do with checking updates from the drupal site

here's the devel query log

Executed 63 queries in 40.34 ms. Queries exceeding 5 ms are highlighted. Page execution time was 32497.53 ms. Memory used at: devel_boot()=3.52 MB, devel_shutdown()=33.17 MB, PHP peak=33.5 MB.

i also get this message when i visited that page,

One or more problems were detected with your Drupal installation. Check the status report for more information.

lionic’s picture

I found out the problem,
it seems that my C:\windows\system32\drivers\etc\hosts file on windows had a configuration problem,
here's the one i had

127.0.0.1       localhost
::1             localhost

and by commenting out the ::1 line, the configuration page loaded within 2 seconds or so.

127.0.0.1       localhost
#::1             localhost

By doing this, i also fixed this error that kept popping up in my admin/reports/status page.

HTTP request status Fails
Your system or network configuration does not allow Drupal to access web pages, resulting in reduced functionality.

tahiticlic’s picture

If you are behind a proxy, that also can be localisation update module which can make the update status reach the timeout.

wjackson’s picture

I was having a similar issue and it turned out to be the image_import module that was causing the problem.

cweagans’s picture

Priority: Major » Normal

Support requests are never major or critical.

sayamish’s picture

#31 worked for me. Thanks lionic :-). I'm using Wamp |- PHP Version 5.2.6.

dddave’s picture

Assigned: jmanarivo » Unassigned
Status: Active » Fixed

Lots of fixes for the various reasons the WSOD can come up.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

katrialesser’s picture

alright, for anyone who has this problem - I couldn't see the admin/config & admin/reports/status pages - I looked at the error log for my site & found that it was trying to find Autoload.php

I had the cas directory in all/modules/cas/cas/autoload.php
I copied it (so now in both places) to: /all/libraries/cas/cas/Autoload.php

both pages show up just fine now.

vikgilmuc’s picture

I'm not behind a proxy, but I fixed it with #32 .
Localitation Upgrade module deactivated and worked again.
Thanks !!

wdev’s picture

Issue summary: View changes

I increased my php file MAX_EXECUTION_TIME from 300 to 1200 and it works