Banckle Live Chat

Through Banckle Live Chat Module, you can successfully get a step closer to the visitors of your Drupal website. Why spend time in email follow-ups when you can seal the deal through Banckle Live Chat.

Being Collaborative and Social

Keeping an eye on your website visitor’s activity and tracking the usage patterns is very important to understand the requirements of your potential customers. Banckle Live Chat provides you details about the technical and demographical information of your visitors. Knowing this valuable information through Banckle Live Chat Module for Drupal, helps you get collaborative and social with your customers on a more personal level.

Being Free

Configuring and integrating Banckle Live Chat Plugin for Drupal is very easy. It is a fun to use and is offered with best possible price…i.e. FREE.

Being Administrative and Customizable

It is controlled and configured through Banckle Admin Console. It gives you complete freedom and control to be more innovative and creative with your Banckle Live Chat Plugin for Drupal.

• Departments: define new departments along with users.
• Canned Messages: define pre-define chat messages to keep the communication with your customers, typo-free and lighting fast.
• Survey: define surveys to be presented to your customers once the chat session is over. This will keep you informed about what your website visitors expect from your business.
• Deployment Widget: define and customize deployment widget for live chat to meet your domestic requirements. Tweak the look and feel of your live chat icon appearance as well as that of chat dialogs, greet your customers with automated messages, configure the live chat invitation to be sent pro-actively and reach out to every customer by embedding Google Translation into your Banckle Live Chat Module for Drupal.
• Filter Rules: define filter rules to control the use of profane words in chat. You may suggest the alternative words to be replaced or choose to completely disable all such messages. This assures that your customers always hear pleasant words.
• Notifications: change the settings for sound alerts and visual notifications.
• Blocked IPs: view and manage the IPs those are banned to access your website. You can also view which operator banned which IP and how long the IP is banned for.
• Archived Messages: view and manage the messages those were sent by your customers when you were offline. You may also view that which of your operators has replied to or ignored which message.

Being Informative

While conducting live support and communicating with customers, it counts a lot that how informative you are about your website visitors. Simple questions make all the difference. For example, Where they are from? How many times they have visited your website? Which pages on your website are getting more hits? What are their machine and software specifications? Banckle Live Chat accurately answers all these questions and enables you to monitor and track your website visitors and enables you to learn the customer behavior and requirements. Its intuitive charts and visitor statistics reports empower you to take your business to a whole new level.

Being Alternative

Banckle Live Chat, as an application is a very affordable alternative to the Zopim, oLark, and LivePerson. Its salient features make it an ideal substitute and most suitable replacement for all popular Live Chat and Live Support applications.

Being Integrative

This is just the tip of the ice-berg. Banckle is determined to reach out to every platform and application that means something to its users. Under the umbrella of Marketplace at Banckle, you can get tools for all sorts of CMS and other platforms like WordPress, Joomla, Drupal and Shopify. If your platform is not listed, please feel free to share with us and we will get a widget/plugin ready for you to integrate Banckle Live Chat.

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