Adopt a code of conduct

Yes, please. +1 to the Drupalcon Code of Conduct as long as we actually have a contact form and group of people who will respond to it.

This is within my skillset. I would be happy to respond to incidents and/or be part of a group that responds to incidents.

+1 (I can help as well - I'm the COC Board Liason for Austin) - but having trhein as point would be great.

We could set up a google voice account for this purpose and forward it to personal mobiles.

Anybody else have thoughts on the google voice idea?

I think this is a great solution to hiding individual phone numbers and allowing the calls to be directed to whomever is on duty to respond to those calls.

One problem with google voice is that if people have it setup with their phone already they can't add a new number (and you can't set it up to forward to another google voice number.

Twilio is pretty cost effective (I'd guess less than ~$20 for the weekend) and in spite of being API-based there are solutions that allow forwarding via manual configuration or a simple twiml file can be setup to forward to multiple people for the weekend.

Greggles - would you be willing to lead the charge on Twilio?

If that' solution is selected I'm happy to do it.

greggles - you are on for this. I'm assigning to you.

Okeydoke. Can someone make me a list of numbers it should forward to? There can be up to 5.

Also, there can be a backup message that is read to the person in case the call is not answered. Here's some proposed text.

"Hello, you've reached the DrupalCamp Colorado Code of Conduct phone number but nobody was available to answer your call. Please consider sending an email to XXX or try calling again soon."

Updating status to reflect comment #14.

Updating the original issue post to reflect the remaining todos: sending me your phone numbers and agreeing on the proposed fallback text.

One other thing that can potentially be reviewed is the technical implementation. I just plan to pay for a twilio phone number for the weekend and admin it myself to keep it simple. I plan to use the simulring twimlet. I'm happy to have someone else (e.g. someone who is accepting these calls) set up the account, give me the credentials to set it up, and then change them so that privacy of callers is more protected.

greggles - you can put my phone on it. I just SMSed it.

+1 on the text. I'll create an email account

I have created dcco@dogstar.org which can be useded at the email addy.

The tentative draft of the CoC has been moved over to the staging site as node/2

j_matthew_s I think you sms'd it to some number I no longer have. Current number is 720-310-KNAD :)

http://stage.2014.drupalcampcolorado.org/content/drupalcamp-colorado-cod... is on the staging site, but not prominently linked from anywhere. We are extremely close to launching the site and I feel like this is an important piece of content that should have higher visibility. To that end, I've added a menu item into the header.

Could use some help setting the rest of this up ... Our number will be (303) 731-4049. I'm emailing @greggles the account access information.

I set up the account and invited greggles to it via a gmail address I have for him.

Can we get agreement on the fallback text? That's the last blocker to me working on this.

I'm not 100% clear on how this works. I assume that the fallback text is given to the user when the three numbers have not answered. I'm also assuming that the person making the call will have left a message at some point. Assumptions are seldom correct, but I'll go with that for now.

Maybe something like:

"Your concerns are important and your request has taken top priority. We have three mediators available at this camp: Trent Hein (email), Matthew Saunders (email) or Kevin Bridges (email). A mediator will be getting in touch with you as soon as possible. If further, immediate escalation is desired, do not hesitate to contact an event volunteer that will assist with connecting you to a mediator. If you feel that you are in danger, do not hesitate to call 911 and request emergency services."

This line of thought highlights a couple of items. It seems reasonable that we are going to want volunteers to be easily recognizable so that they can be approached. Volunteer t-shirts feel like the easiest way to accomplish this. It also highlights that we will need to make sure that all volunteers are briefed on how to respond if they are approached. I assume (there's that word again), that there was a similar strategy in place for Drupalcon Austin and that @MatthewS can speak to it.

I wasn't going to do a voicemail, just the simulring twimlet which forwards and then reads a message and stops. BUT...looks like I can also easily use a failURL to forward to a voicemail twiml.

So, we'll need to update the fallback text for that voicemail option. I'm proposing a change now.

Thanks to Kevin in irc and matthew on the phone for help testing. This now seems to be working for at least the inbound call being sent to multiple messages part.

I set up the voicemail as a "fallback url" on the main number. Using that may require matthew and trent to NOT have voicemail on their phone numbers (kevin already has that set). We can also play with timing the phone call and setting the timeout time to 1 second less than the time it takes for the number to go to voicemail, but that requires using a hosted file instead of a twimlet - I can configure that in the twiml and would like to host that file in an obscured location on the camp website.

Is there anything else that needs to happen here or can we close this ticket?

I'd like to test this just a smidge more at some point. I think Saturday morning of the camp could be a good time to do that.

closing