Zoho SalesIQ

Introduction

Zoho SalesIQ is a live chat and chatbot platform that helps turn website visitors into qualified leads. It equips your team to engage at the right moment—whether answering questions, scheduling demos, or capturing contact info—so you never miss a sales opportunity.

What is Zoho SalesIQ?

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience.

It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all.

The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.
It's trusted by over 450,000 businesses—including giants like Renault, IIFL, Suzuki, Zee5, Fluitec and Borner Corp.—to serve their customers at every stage of the customer lifecycle.
Starting at $0 with a forever-free plan, SalesIQ scales with your business without burning a hole in your pocket.

Benefits of Zoho SalesIQ

Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.

Nudge leads with the right message: : Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.

Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.

Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.

Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.

Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.

Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.

Hear from our customers

SalesIQ has helped us optimize our support coverage, broaden our agents' capabilities, and increase our overall support efficiency by over 40% while saving us operating costs. For startups and SMBs, I'd highly recommend SalesIQ as it addresses all the needs for scaling and growth, yet you're paying a competitive price."

- Sudhir JoshiHead, Partner & Customer Success, LambdaTest

On average, Zoho SalesIQ has increased our ability to handle visitor queries by 36% per day. SalesIQ has also improved our sales numbers. Customers have been more likely to reach out to us, especially because the chat works well on mobile phones and computers."

- Luke Genoyer, Sales & Marketing Manager, Global Call Forwarding