Use support ticketing system also as project managemen system?

We use the support module in conjunction with Google Apps currently for our project management. Our longer-term intention is to ultimately use only the support module and supporting projects for this purpose so everything happens in one place and there's no unnecessary duplication of data and effort.

In its current state, the module offers billing, invoicing, time tracking, and limited resource management. The latter is what I currently expect will see some drastic improvements in the next 2-6 months. (Note that at this time all development is still happening in the 6.x branch, and eventually being ported to the 7.x branch. When we finally migrate to 7.x internally then all development will move there and the 6.x branch will go into maintenance mode.)

In addition to the core support modules, also see http://drupal.org/project/support_timer.

It would be much more helpful to to create a number of individual tickets requesting specific project management features, rather than a generic ticket like this.

BTW: See this groups page for some alternative modules that may or may not better fit your needs:
http://groups.drupal.org/node/17948

I intend to add support for Views in the 7.x branch "eventually", no specific ETA at this time. In the 6.x branch, there is a contrib project that adds this support:
http://drupal.org/project/support_views

However, the actual technical plan for this should be developed in its own issue This issue seems more a support request, re-assigning the category.

I just started considering this module for a helpdesk environment I am building in D7. Views support would be useful so, I have ported the code from Support Views into the module as a starting point for including views integration. Patch attached.

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Toward this end, I've moved the support_plan module from the support_timer project, renaming it to support_pm and adding it into the main support project. It needs quite a bit of cleanup and enhancement, but it's on my current roadmap:
http://drupalcode.org/project/support.git/commit/516d51a

(As I'm currently using the 6.x branch, development is happening there and then will eventually be forward ported to the 7.x branch. Patches welcome.)

I've added initial support for the creation of projects, assigned to one or more clients. It's very much still a work in progress, lacking comprehensive permissions and reporting.

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Added a simple UI for filtering client timer reports by project:
http://drupalcode.org/project/support.git/commit/cb2317d

This is a rather generic issue at this time -- it needs to be broken into smaller tasks. Closing this issue, if there are any specifics of project management you want to see added to the support_pm module, please file one ticket per task.

hello Fred,
thank you for the patch (#5).
I am wondering if you have done any progress regarding the views integration ?