I just started using casetracker. It meets our needs for now, but I have noticed
that it doesn't send out notifications when a case is modified. Is that by design?
Or is there something wrong in my installation?

We very clearly want the person who created the case to be notified upon
a change, the person assigned to the case, and probably the administrator.

If this functionality doesn't exist, can it be added quickly?

Thx,

-Bob

Comments

cbutera’s picture

cbutera commented

I believe its by design. There is email notification when you add a comment - but not when you just edit the case.

The case creator and the "assigned to" receive an email every time you add a comment.

moshe weitzman’s picture

moshe weitzman commented

it might be by design but i think it is a bad design. my .02

Jürgen Depicker’s picture

Jürgen Depicker commented

Use in combination with the subscription module: that wil solve your needs.

jjrosent’s picture

jjrosent commented

Hrm. I was under the impression casetracker DOES send email (to anyone other than the acting party) on comment insert/update and node insert/update...I have tested under the current version tagged DRUPAL-5 in cvs. There is a bug still in the current release, 5.x-1.3-beta1, which wont send emails because of a typo and I think this is your problem. See:
http://drupal.org/node/198328

or grab the latest DRUPAL-5 tagged cvs

jmiccolis’s picture

jmiccolis commented
Status: Active » Fixed

As mentioned in #4 this should be fixed in dev. I'll be rolling a release as soon as I get the issue queue under control.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.