The format of the emails is good with one exception. The update text. It will not give line breaks. I have tried using different formats, Full HTML, Text, Email (for MIMEMAIL) but nothing seems to allow the line breaks to pass over. This applies to both BR and P tags.

The rest of the email is formatted correctly with line breaks and other nice HTML features, the update text is just one long line.

Comments

alrueden’s picture

alrueden commented

Use the WYSIWYG Linebreaks module and choose "convert linebreaks." When you edit and save the ticket, it will add appropriate tags.

tinker’s picture

tinker commented
Status: Active » Closed (duplicate)

Duplicate of #1955126: Emails do not retain text formats when site uses WYSIWYG or modifies default input format