Releases for Support Ticketing System

Release notes

Still in Beta; there are still known bugs. Rolling a new release though as a number of obnoxious bugs were fixed recently.

Bug fixes:

• #1392084: Notice: Undefined index: support_ticket in node_filter_form()...
  fully uninstall support module
• #1327278: Error when adding comment to ticket
  load full file object before using it in notifications
• #1405768: Missing spaces
  Zoltán Balogh: add missing spaces between sentences
• #1405196: Notice: Undefined property: stdClass when creating a ticket
  be sure $node->notification is set before using it
• #1458904: Some permissions seem duplicated, which may be confusing for some users.
  use node_list_permissions() generated support_ticket permissions 'create tickets' becomes 'create support_ticket content', 'delete any ticket' becomes 'delete any support_ticket content', 'delete own tickets' becomes 'delete own support_ticket content', 'edit any ticket' becomes 'edit any support_ticket content', and 'edit own tickets' becomes 'edit own support_ticket content'.
• #1446116: Notice: Trying to get property of non-object in support_comment_view()
  cleanup support_comment_view() protect against unloaded user object; protect against $client being FALSE
• #1390156: Notice: Undefined variable: client in _support_current_client() (line 3890 of ... sites/all/modules/support/support.module)
  prevent error if no valid $client object selected
• #1428572: Make i18n_variable a dependency
  check that the i18n_variable module is installed (which depends on the i18n module), not the i18n module itself
• #1508708: Secondary sort order does not work due to a typo in code
  andrewfn: sort per configured secondary sort order.
• #1128066: Improve documentation
  

Release notes

This release contains the following changes relative to 7.x-1.0-beta2.

• XSS fixes.
• #1346294: Max 50 clients in list reported by justineggert
• #1330926: Fatal error when trying to add new project and there are no clients by isilweo
• #1299268: Undefined Index when creating a Client reported by cesar.brod@gmail.com, root cause found by matrobin
• #1339692: Very slow SQL by larin, Jeremy
• #1317436: project not being set correctly in drop-down by JeffSheltren

This release contains the following fixes ported from 6.x-1.x:

• #1317436: project not being set correctly in drop-down by JeffSheltren, Jeremy
• #1339692: Very slow SQL by larin, Jeremy
• Fix escaping problems in support_admin_client() that were causing corruption on edit.
• Minor cleanups.
• #860714: support_key setting not exposed
• #396512: Remove comment.module patch
• #1313498: Provide invoice filter to filter on tickets w/o any assigned project
• #919536: Clients details gets deleted without confirmation
• #1301424: {support_assigned} primary key is backwards

Release notes

• Fix XSS issues.

Release notes

A second -beta release, addressing a number of issues that were tracked down in -beta1. Note that the 7.x Support module now depends on the Entity module (providing CRUD support). Be sure to install the Entity API module before upgrading to the Support 7.x-1.x-beta2 release.

Bug fixes:

• #436726: Make it possible to assign ticket to other user at ticket creation
  reported by paddy_mul: Ajax support for client changing.
• #1287772: Undefined Variable
  reported by jlevinson: Fix undefined variable $user in support_query_alter().
• #1289244: State tabs are screwed up
  addendum: Fix subclients not having a default local task.
• #1289244: State tabs are screwed up
  Fix corrupted state tabs in support.module hook_menu().
• #1289256: clid 0 == all clients for support projects
  Fix fallout from the support_client 0 change.
• #1291290: Subclient support for projects
  Fix projects on subclients.
• #1299964: All tickets promoted to the frontpage
  reported by LeeHarveyOswald: Brown paper bag fix: Add missing else block that handles filtering out tickets
• #1300520: Project tab confusion
  reported by LinuxETC: Fix undefined index: und in support_mail_tokens(). Also, render the node body properly instead of using the fallback filter.
• #1301390: double escaping on support_reference_autocomplete
  Fix double escaping on autocomplete results.
• #1301408: Implement Drupal 7 style loading to reduce the number of queries and speed things up
  Implement Drupal 7 style loading to reduce the number of queries and speed things up.
• #1301424: {support_assigned} primary key is backwards
  Change order of {support_assigned} primary key. Add index on (uid).
• Fix a glitch with table sorting on support/user/%.
  

Release notes

This release introduces a number of often requested new features, including: the ability to integrate support tickets with Organic Groups and other node access modules; a custom sort order for ticket displays; the ability to add arbitrary references between tickets; and limited project management. It also includes a wide assortment of bug fixes. All of these features and bug fixes are also being ported to the 7.x-1.x branch.

If using the support_timer module, please be sure to upgrade to the 6.x-1.3 release or later at the same time that you upgrade to this release.

The following bugs have been fixed since 6.x-1.5-rc1:

• #1098316: Remove multi-ticket update ability when there are no tickets
• #1256500: Huge support_assigned table and WSOD on administrator ticket update
• #1271038: Stop "There are no support clients configured/enabled." spam
• #1271180: Don't join to {comments} on the ticket overview.

Read on for the full change log since 6.x-1.4:
New features:

• Configurable default sort order for ticket displays.
  #738732: Request for a 'Primary sort order' setting
• Users can view/access tickets they created and/or are subscribed to.
  #775270: Users cannot see tickets they are subscribed to.
• Configurably allow bulk updating of ticket properties without providing a comment.
  #791266: Chaging ticket status without entering (required) comment body?
• New add on: support_references; allow arbitrary relations between tickets, exposed through block (thanks to Bdragon).
  #1185544: Implement ticket references
• New add on: support_pm - Support Project Management; replaces support_plan module (originally in support_timer project); projects can be assigned to client and tickets; client tickets can be filtered per-project; enhanced per-project support_timer_client_reports (invoices).
  #1190320: Use support ticketing system also as project managemen system?

Release notes

7.x development branch.

Release notes

The first step toward branching for a 7.x release is a new stable 6.x release to branch from. Huge changes since the last release. Heavily tested in production, but I'm still going to start with a Release Candidate to encourage testing before we officially roll 1.4 and branch for 7.x development.

Release notes

A release candidate to test over the holiday weekend...

New features:

• #582168: multiple emails with the same subject should go to the same ticket: add configurable option to thread tickets based on the subject
• #481110: Support ticketing / helpdesk subscribe resets to on when editing ticket: add new notification settings, 'Prevent user creating or updating ticket from unsubscribing', 'Prevent autosubscribed users from unsubscribing', and 'Prevent assigned users from unsubscribing', all disabled by default
• #581806: Ability to perform custom processing when receiving emails: add hook_support_fetch_message_alter for altering messages when they are downloaded from the server
• #635952: Create & Invoke hook_support: provide hooks for altering tickets and clients

Bug fixes:

• #639962: support module sends out notifcations when comments are posted to non-ticket nodes: ignore non-support-ticket content
• #621060: Users without 'view other users tickets' perms see other tickets in node listings: respect 'view other users tickets' perm in node listings
• #584452: Attachments added via email not showing up in notifications: list attachments in notifications when posted via email
• #643500: autosubscribe settings not always respected when tickets are created: respect autosubscribe settings even when user doesn't have permission to subscribe other users
• #586512: Body field not populated with fetched mails: body field not populated with fetched mails
• #607468: Support module, how to hide "Tickets" tab on search: don't show 'tickets' search tab if user can't view tickets
• #600362: Cannot create client: create thread_subject column on new installs
• #586512: Body field not populated with fetched mails: remove FT_UID flags, breaking downloads on EXCHANGE, seem unneccessary (and one had a typo)
• #591608: Session cookie can cause a ticket to get re-assigned when editing: don't auto-assign ticket client if already set
• #583338: Code tries to access the property of a non-object: be sure $client is set before using it
  

Release notes

The latest release of the Support Ticketing System adds a number of popular user requested features, including graphical charting of ticket statistics, the ability to auto-assign newly created tickets, and improved email attachment processing. Read on a for a complete list of new features and bug fixes.

New features:

• add basic reporting functionality using Google's chart API, dependent on the chart module
  #565018: Stats + Reporting
• display per-user statistics in user profiles
  #544826: Count reported tickets per user
• allow subscription of other users during ticket creation
  #377708: Make it possible to subscribe other users at ticket creation.
• add ability to auto-assign tickets to a specific user on creation, globally and/or per-client
  #511940: Provide option to auto-assign new tickets to configurable user
• add links to attachments in notification emails
  #542936: Link to attachments in notification email
• display 'post new support ticket' on ticket listings
  #515760: Add "Post new Support ticket" link to each client's ticket overview
• provide interface for moving ticket to be an update of another ticket
  #525180: Move ticket
• only add [##:HEX] to emails sent for integrated clients
  #531138: Remove [##:HEXCODE] from mails
• export assigned_username and assigned_realname
  #573768: Recover the field 'Assigned to' in the mail
• add update_realname token for displaying a user's real name in ticket notifications, based on patch by roball.
  #515982: New E-mail token "!update_realname"

Bug fixes:

• improve attachment handling for non-english characters
  #542802: Non-english filenames in attachments displayed incorrectly
• properly document configuration of allowed domains
  #580132: Blank allowed domains do not work as advised