Chaging ticket status without entering (required) comment body? [#791266]

Comment	File	Size	Author
#4	support-updatetext.patch	1.55 KB	schildi
#3	support-updatetext.patch	1.55 KB	schildi

Comment #1

OnkelTem commented 24 May 2010 at 09:11

Someone?

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Comment #2

jpmizell commented 3 March 2011 at 03:43

I would like to hide the field completely, note #1079484: Removing Node Body for Support Ticketing System

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Comment #3

schildi commented 7 March 2011 at 08:57

Status	File	Size
new	support-updatetext.patch	1.55 KB

optionally you can set this field to "not required" by applying the attached patch and configuring the new setting "Mandantory comment on ticket update".

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Comment #4

schildi commented 7 March 2011 at 09:01

Status	File	Size
new	support-updatetext.patch	1.55 KB

there is a small error in the patch for a path of a file to be patched:
Please apply the new patch and
take into account that it was created from a local dev-version

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Comment #5

schildi commented 11 March 2011 at 09:10

Category:	support	» task
Status:	Active	» Needs review

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Comment #6

schildi commented 11 March 2011 at 09:11

Component:

Documentation

» Code

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Comment #7

AntiNSA commented 27 April 2011 at 02:30

+1

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Comment #8

jeremy commented 9 August 2011 at 21:58

Version:	6.x-1.3	» 7.x-1.x-dev
Status:	Needs review	» Patch (to be ported)

Added a configuration option so comment is not required when bulk-updating ticket properties:
http://drupalcode.org/project/support.git/commit/79081c3