On trying to send a mass contact message, I get the following error:
1 error encountered sending message. Please check the logs and try again.

There is nothing in the Drupal log, nor in my server's mail log to give me any more information.

When I first installed Mass Contact about a month ago, I tested it with a small group of recipients (Developer role) and it worked. Now I get the same error whether I try to send to all users or to only the Developer group.

I've checked I'm using the latest version (5.x-2.4) and the Drupal version is 5.7.

I have tried switching off the options in the Mass Contact settings one by one (Send as HTML, Save as Node, BCC). I've never used the module before so it is possible I've missed something I should do to configure it.

This may be the same issue as #161227: 1 errors encountered sending massage. Following the suggestions there I've checked for invalid email addresses but certainly on my small group test (2 addresses) I can be sure they are all OK.

Any help appreciated

Comments

oadaeh’s picture

oadaeh commented

How are you sending the messages, with the SMTP Authentication Support module, or your own mail server? There should be something at admin/logs/watchdog, unless your Drupal settings or installed modules are somehow set to not save anything there.

frankp-1’s picture

frankp-1 commented

Hi, thanks for reply.

I'm sending mail using my own mail server, exim4 on Debian, running on the same host as Drupal. It then gets SMTPd to my ISP's smarthost. The exim log is logging all other smtp transactions normally, and shows nothing for this event.

I saw you recommend SMTP Authentication Support in other replies. I'm wary of allowing direct smtp connection from drupal, because I'm not familiar enough with drupal and mail to be sure about setting it up correctly. Whereas I trust my exim security setup.

I looked in admin/logs/watchdog, it is logging ok but nothing for this. Is there somewhere to configure its level of reporting?

oadaeh’s picture

oadaeh commented

I'm sending mail using my own mail server, exim4 on Debian, running on the same host as Drupal. It then gets SMTPd to my ISP's smarthost. The exim log is logging all other smtp transactions normally, and shows nothing for this event.

Okay. Then I can rule out the SMTP Authentication Support module as a possible culprit. How about the Mime Mail module? Do you have that one installed and enabled? If so, try disabling it and sending again to see what happens.

I saw you recommend SMTP Authentication Support in other replies. I'm wary of allowing direct smtp connection from drupal, because I'm not familiar enough with drupal and mail to be sure about setting it up correctly. Whereas I trust my exim security setup.

I actually don't necessarily recommend using that module over a mail server, but some people don't have much of a choice. I use mail servers for all my installations. If I recommend it, it's only because someone is having trouble getting it to work with their mail server or cannot use a mail server.

I looked in admin/logs/watchdog, it is logging ok but nothing for this. Is there somewhere to configure its level of reporting?

No. If Drupal's logging, then the messages should be there, unless the cause of the error is coming from outside Drupal or from another module that is flagging an error, but not reporting it.

oadaeh’s picture

oadaeh commented

Is this problem still happening? If so, check out my reply to another person with similar problem here: http://drupal.org/node/279616#comment-913254. Go through the suggestions there and see if anything there fixes it.

oadaeh’s picture

oadaeh commented
Status: Active » Closed (fixed)

Closing due to lack of response.