CIM profiles not being created when using with Ubercart

Hi there.

So based on your order comments, it looks like the transaction went through via AIM, not CIM. AIM is the fallback in case CIM doesn't work.

Check your Recent Log Entries. Are there any errors reported in there from the authnet_uc module?

Do you have the Devel module installed?

If so, go to /devel/php and enter the following:

$values = array(
  'merchantCustomerId' => 'test',
);
$cim_profile = authnet_customer_profile_new($values);
authnet_cim_profile_save($cim_profile);
dpm($cim_profile->customerProfileId);

That will attempt to create a CIM profile in your Authorize.net account and will print out the profile ID if it was generated successfully. If that works, then it's not an issue with creating CIM profiles. If not, then for some reason it can't create the profile properly in your Authorize.net account. Let me know what happens either way, and we'll figure out next steps.

Also, make sure you have Debug Mode turned ON in the Authorize.net API settings (/admin/settings/authnet), and Drupal's core error reporting setting set to "Write errors to the log and the screen" (/admin/settings/error-reporting). This will ensure that you're seeing every message that the Authorize.net API module is spitting out.

Weird.

This might be a tough one to debug without being able to sit down and watch it happen.

Basically, it sounds like something's going wrong between checkout and the charge function (_authnet_uc_charge()). The charge function is what's responsible for determining if a CIM profile is necessary, and if so it creates one. Then at the very bottom of the function, it checks to see if it has a CIM profile and a payment profile, and if so, it charges via CIM. Otherwise, it charges via AIM.

Do you see ANY other log messages during checkout that indicate whether or not a customer profile or payment profile were generated? It could be that one of them is, but the other one isn't. Both need to be, otherwise it will send it via AIM.

If you feel comfortable with code, take a look at that function (_authnet_uc_charge() in authnet/modules/authnet_uc/includes/authnet_uc.charge.inc). It is heavily commented to describe the flow from top to bottom. It's designed to handle a few different scenarios, so it seems pretty complicated. But if you can just put some dpm('test') messages in various places and figure out why the customer profile/payment profile isn't being generated, then that would get us pretty close to figuring this out.

Also: are you viewing checkout as an anonymous user? Or a logged in user?

You mentioned that you added a credit card via /user/%/billing, and it didn't show up in checkout... were you logged in as that user? If so, and you're not seeing the "existing cards" above the fields for adding a new card, that's really weird... do you see them show up in /user/%/billing?

Also also: There is some tricky code in this module to deal with anonymous checkout, and making sure that the user gets any CIM profiles that are generated before their user account is (because Ubercart will auto-generate users if they don't already have an account). Maybe this is an issue with that, but that would only be if you're checking out anonymously.

Ok, well that's good to know. I'll mark this issue fixed, and add a note to the project page that it requires Ubercart 2.9+.

Let me know if you figure out exactly what's causing it. If it's an issue with this module, hopefully we can fix it.