Using the correct USER ID for an Instagram account I get: 'Error: Access Token is empty.' when I run the import. I cannot find where I'm suppose to set an access token.

Comments

Stephen Ollman created an issue. See original summary.

pere orga’s picture

pere orga
Primary language Catalan
commented

Sorry the UX is terrible. You have to edit the template and save it filling all the required fields. After that, you need to edit the template again and click "Get access token". Then, after saving the template again, you will be able to create an instance and start importing

pere orga’s picture

pere orga
Primary language Catalan
commented
Category: Bug report » Support request
Status: Active » Postponed (maintainer needs more info)

Does this help?

brightbold’s picture

brightbold
she/her
Primary language English
Location Boston, MA
commented

I had the same problem with LinkedIn and this explanation totally cleared it up for me, thanks.

Perhaps titling the link "Edit settings" instead of "Edit template" would help make this more obvious. I completely failed to notice that the column header was "settings," and as a result I put off clicking the template link because I assumed it was related to theming so wanted to have some content imported before theming. If it had been called "settings" I probably would have clicked it before the "Instances" link.