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The way we wish to set up the Support Ticketing system is to have our locations as the clients and then assign only those at a location (based on role) to that client. With that said, is there a way to eliminate the Admins from showing up in the Assigned section?
Also, is there a way to only specify certain individuals to show up in that list?
Any help you can provide is appreciated!
Comments
Comment #1
Jeremy CreditAttribution: Jeremy commentedUnfortunately this is not currently possible, though has been requested as a feature before:
#621378: Support ticketing, how to remove user1 from subscribe list
Comment #2
camilo.mejia CreditAttribution: camilo.mejia commented>> Also, is there a way to only specify certain individuals to show up in that list?
This was requested before #780136: Separate Support Representatives From Regular Users and a solution for 6.x was provided. I'm also needing it for 7.x
Comment #3
camilo.mejia CreditAttribution: camilo.mejia commentedComment #4
camilo.mejia CreditAttribution: camilo.mejia commentedSolved the second problem with this patch #1448936: Ticket Assignment Based on Role Permission. Worked as expected with 7.x-1.0-rc1
Comment #5
Purencool CreditAttribution: Purencool commented