The way we wish to set up the Support Ticketing system is to have our locations as the clients and then assign only those at a location (based on role) to that client. With that said, is there a way to eliminate the Admins from showing up in the Assigned section?

Also, is there a way to only specify certain individuals to show up in that list?

Any help you can provide is appreciated!

Comments

Jeremy’s picture

Status: Active » Closed (duplicate)

Unfortunately this is not currently possible, though has been requested as a feature before:
#621378: Support ticketing, how to remove user1 from subscribe list

camilo.mejia’s picture

>> Also, is there a way to only specify certain individuals to show up in that list?

This was requested before #780136: Separate Support Representatives From Regular Users and a solution for 6.x was provided. I'm also needing it for 7.x

camilo.mejia’s picture

Status: Closed (duplicate) » Active
camilo.mejia’s picture

Solved the second problem with this patch #1448936: Ticket Assignment Based on Role Permission. Worked as expected with 7.x-1.0-rc1

Purencool’s picture

Version: 7.x-1.0-rc1 » 8.x-1.x-dev
Issue summary: View changes