Support Token provides Token tokens support for tickets created with the Support module.

Provides tokens for Support Ticket information

No further D6 development will take place after the D6 version reaches 1.0 stable.
Bug fixes and security fixes will still be committed against the D6 branch.

Dependencies

Snippets

I'd like people to contribute snippets or views they create to help others. Do so using the component value in the issues queue.

Documentation

Documentation is a little on the light side (i.e. there is none) but it's all standard views really. Just enable the module!

Sponsorship

The 6.x-1.x version was developed and sponsored by sponsored by Fábrica de Ideias.

The 7.x-1.x version is developed and sponsored by MJCO who are a 'managed IT services provider' who also develop and maintain websites.

Other Support Addon Modules

  • Support Timer, implements a time tracker for the ticketing system, optionally supports billing rates and time planning.
  • Support Dashboard, exposes support tickets to the Views module. Also maintained by MJCO
  • Support Bot, report on support tickets in IRC via bot integration.
  • Support Fields, define additional per-client support ticket fields with CCK
  • Support Token, integrate with tokens Also maintained by MJCO
  • Support Deadline, allows you to add a "due date" to tickets.
  • Support Nag, can send regular reminders about open tickets, and can automatically close issues after a period of time.
  • Support SMS, can send details about open support tickets as SMS messages to cell phones and pagers.

Project Information

Downloads