For a long time, I left ads for hosting companies alone in this forum thinking they were on topic. Then I was talking about it on IRC and it sounded like they should be treated like any other ads in the forum; delete and block. (Sorry, but I don't remember who exactly I was talking to... This was a week or two ago). So when I saw an ad for a hosting company posted by a brand new person both here and in the announcements forum, I deleted them and blocked the user like I would with any other spamming. But then I got to thinking that it's really not clear that ads aren't allowed in here and I filed this issue:

http://drupal.org/node/166209

And that caused some discussion on whether or not should be allowed in here. I don't care either way; I just want a clear policy that I can follow. :) So I'm posting this as requested in that issue to get opinions.

Michelle

Comments

vm’s picture

I think its an open invite to spam this specific forum. There are quite a few posts in here, by individuals who signed up just to post to this specific forum. I think it should be closed. When Drupal 7 is released and PHP 5.2 is in play by default, maybe a list can be created of hosts who have joined the future.
_____________________________________________________________________________________________
give a person a fish and you feed them for a day but ... teach a person to fish and you feed them for a lifetime

newms’s picture

Yeah, I don't think ads would really be good in this forum as people come here to get honest end user experience with hosting companies. Maybe a block offering text link ads on this forum page?

newms

dman’s picture

Well, I think this particular forum should actually welcome constructive interaction from the providers - it would be a win-win situation if a few good guidelines were followed. Right here it is perfectly on-topic for a product announcement to be made, and it looks to me like a good place for buyers to come sniff out the offers.
If a posting is on-topic and is not bulked, it is not spam, even if it is advertising.

I for one would love to see hosts that have consciously targeted Drupal as a supported technology, chosen to come visit the community here, and have support staff or documentation relevant to Drupal installs! I want the hosts to get co-operative with us. They have a job to do, and money to make, but it's still synergy if they participate here.

I'd like to see a real representative who is commited enough to marketing to hang around in their own thread and respond to the technical questions that Drupal folk may ask.

I suggest:

  • Full disclosure. A human name and job title should be attached, stating any posters commercial or strategic relationship with the company in question. That's not too much to ask from genuine vendors
  • A time-limit for purely promotional reposts, Re-announcing themselves to the world no more than once every three months is fine by me, plus news-releases about and genuine topical enhanced services.
  • I (personally) only want to see webhosts posting here that have made a commitment to being Drupal-friendly. To me this means :
    • Must support all basic Drupal requirements in their plans, including of course LOCK TABLES under MySQL.
    • Must Not use that crappy PHP 'safe mode'
    • Really Should offer PHP5 as standard.
    • Should provide a decent memory limit for their php config (16Mb+).
    • Should support sym-linking on the server.
    • Wins Points if they offer Shell access

    ... I'm sure there's much more to the list.

  • Advertising in the form of a sig is fine by me, provided it's not so big as to overwhelm the post itself...

Name and shame, don't ignore

And here's another thing. Posts that are currently tagged 'spam' and silently deleted don't really provide true feedback on a hosts practices.
I propose that 'spam' posts are instead neutered, by removing any link to the website itself, changing the title "[companyname] is a spammer" and marked as:

This post has been identified and inappropriate advertising according to the Drupal Forum Guidelines [link?]. Due to this breach of nettiquitte, we recommend that anyone looking for web hosting services specifically avoid doing business with this company.

If I'm shopping around for a business, I find in constructively enlightening to come across pages where they are being lambasted for spamming etc. Especially if the original user doesn't come back and explain themselves or apologize. That action is perfectly representative of a businesses behavior, and (especially in a web-tech sector) obviously negative enough to convince me to shop elsewhere.

There is such a thing as bad publicity, and I'd rather it be left out there than quietly swept under the rug.
Doesn't the mounting risk of being publicly criticized in this way quickly offset the (existing) no-risk practice of posting anyway, and maybe getting deleted? It won't take long at all for these negative results to quickly rise in search engine results for searches on these companies :) . Any host provider really really should know better.

.dan.
How to troubleshoot Drupal | http://www.coders.co.nz/

bryansd’s picture

I too don't have too much of a problem with hosting companies talking about what their servers/plans offer here in a forum about hosting companies. I'm looking for the right Drupal reseller hosting plan...and it's frustrating going the google route.

I do though think they're should be some type of "cap" for how often a hosting company does talk about their servers/plans. The post should also be limited to Drupal only topics. If they want to talk about Ruby or Joomla...it should not be discussed in their "infomercial" here at Drupal.org. That's my two cents anyway...

-Bryan
CMSReport

Steven_NC’s picture

Add keeping up-to-date default installs. Installation questions keep popping up in the forums.

I don't know what they are, but plenty of the helpful people here seem to know the features they need in a provider. Maybe a 2 tier compliance rating. Minimum and Optimized?

nancydru’s picture

I would like to see the subject prefixed with "Ad:", but otherwise, let's do as dman said and get some better Drupal hosting support out there. I need it.

Oh, yes, dman, one more addition: MySql 5.x

Nancy W.
Drupal Cookbook (for New Drupallers)
Adding Hidden Design or How To notes in your database

bonobo’s picture

It already exists: http://drupal.org/services/hosting

It doesn't need to be duplicated here.

My .02

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

Leeteq’s picture

(Wish we had a way to run polls here...)

I think that with a clear policy on this, we may be better off receiving such offers here.

Such a policy could give guidelines on for example prefixing the title with a certain key word, and limiting the number of offers per x months per provider.

I think we could vastly improve the benefit of this by running regular surveys and let the users vote on favorites for Drupal hosting. Based on the best ratings, we could offer the top 10 providers (or whatever number we see fit) to "inform us more often", for example provided that they have some relevant new information since last time. We could also promote the top x in a dedicated block.

I would not have any problems with
a) helping good service providers reach us
b) help us both save time and find the best providers conveniently and with the quality assurement that a public poll from our own community would provide.

Without having thought thoroughly through the following, a potential possibility comes to mind:
- could be that we could give a special offer on running ads in a special block to only the top ten, charging special price for that extra opportunity, which they have firstly deserved by making a sufficiently high number of users satisfied. Maybe that could give a good new revenue source for the community on top of the existing paid ads.

.
--
( Evaluating the long-term route for Drupal 7.x via BackdropCMS at https://www.CMX.zone )

marcvangend’s picture

I think that ads don't belong in this forum. Period.

We might consider opening another forum for advertisements (let's call it "hosting offers"), preferrably following the rules dman posted above. However, this forum is (as its description says) meant for questions. This means that a topic always starts with a Drupal-specific question about hosting. Comments should really be answers to the question; comments that don't really answer the question but instead contain general information about a hosting company, should be removed. I also think that people who post ads repeatedly, should be banned from the forum completely.

Maybe it sounds a little ridgid when I put it like this, but I think that we need clear rules to make sure that people looking for unbiased information can find what they need.

Spacecat’s picture

My opinion is in similar topic: I am strictly against ads here

greggles’s picture

This topic was opened from the perspective of allowing ads posted as forum topics. And the discussion has (I hope) stuck to that.

A related but different topic: ads in a sidebar block. If Drupal.org runs ads like this it would allow hosting companies who specialize in Drupal to get their branding out to people interested in Drupal. It allows the Drupal association (who runs the site) to make money from the advertising which can go to buying more servers. And it just might provide information that Drupal users need to find a good hosting company.

For those of you opposed to posting ads as topics in the forum, what do you feel about ads in the sidebar if the money is going to the Drupal association?

--
Knaddisons Denver Life | mmm Chipotle Log

marcvangend’s picture

I think sidebar ads would be a good solution. Some extra money for the foundation would be nice, but the most important thing is this: Drupallers looking for a good host must be able to distinguish the objective opinions of community members from the commercially motivated advertisors.

bonobo’s picture

If the foundation needs money, then let's publicize that, and raise some cash. The foundation is essential to Drupal's continued growth, and we need to make sure that it has the resources to flourish and grow. I'd even say that yearly fundraising campaigns should be a regular part of work for the foundation.

The problem with ads on Drupal.org is that, no matter where they are placed (in the sidebar or in posts), they give an unstated mark of approval to the advertiser.

So, this brings up the question: if there will be ads, will the advertisers be vetted, or will all ads be allowed? If the ads are going to be vetted to allow only "drupal-approved" companies, who will vet the companies? Who will create the standard by which advertisers can appear on d.o?

And, if advertisers don't need any approval, how will it be noted that these companies have paid for the right to be featured on d.o, and that they haven't been placed there due to any merit of their own? Maybe each ad is accompanied by a text link above the ad: "This is a paid advertisement. Before doing any business with any company, see this list of methods for evaluating a Drupal company" -- this could link to a handbook page giving an overview of how to gauge community involvement, etc.

With all that said, one of the things I love about d.o is the non-commercial feel. Ads, no matter how unobtrusive, will blow that out of the water.

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

dman’s picture

We are all intelligent enough human beings to tell the difference between an editorial recommendation and a sidebar sponsored commercial advertisements. I don't think we need to read any endorsement into appearance of any given company. Although of course, scam or misleading promos should be filtered with extreme prejudice.
A small disclaimer may be fine, although I just think of it as being naturally implicit.

Web ads are a part of life for most of us in the development business, and we recognise the utility of the model, even if we don't have to love it.

However, I realize it's a touchy issue for some, and would be hard to get everyone on the d.o. infrastructure team to agree on a policy. A couple selected of gold sponsors would probably be easier ... if anyone wants to come to the party?

.dan.
How to troubleshoot Drupal | http://www.coders.co.nz/

bonobo’s picture

If ads are going to be anywhere on d.o, they should be on an advertisements page -- something like: drupal.org/paid-advertisements

Putting sidebar ads in this forum eliminates screen real estate that should be used for supporting the main goal of d.o: helping people get info about drupal.

RE: "Web ads are a part of life for most of us in the development business" -- so is spam. That model makes money too. Maybe we should embrace that?

We have two issues here: one is making money, the second is supporting the Association -- we can support the Drupal Association most effectively by raising money is a way that doesn't sell out the non-commercial ethos of drupal.org

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

michelle’s picture

I think "ads" should be allowed under these circumstances:

  • If someone asks for host reccomendations and someone responds with either their company or one they are financially involved with (ie: affiliate links), that's ok, as long as they clearly state their financial connection so their opinion can be taken with that in mind. If it's found that the original poster is just a shill to get fake responses, they should be banned.
  • If a company is doing something special for the Drupal community, they can post an announcement. This one is a grey area because it should be a substantial benefit. Offering $1 off the first year of hosting to Drupal users wouldn't be ok but offering the first 6 months free or something like that would be. I'd be just fine with not allowing this because it is such a grey area.
  • Paid sidebar ads are ok by me as long as they are clearly labeled as such and the companies go through some sort of approval process. I agree with the other poster that says having them on here will make them seem "approved" so they'd better be. I'd hate for a company who's service doesn't work well with Drupal show up there. Also, please no flashy jumpy ones. :)

Michelle

--------------------------------------
See my Drupal articles and tutorials or come check out life in the Coulee Region.

OBI WAN KENOBI’s picture

There is a balance between Light and the Dark. without one, there is no other.

mayjune2004’s picture

One reason I chose Drupal over Joomla was because the Joomla site was chockful of ads. It was a big negative.
Hosting is an important issue but we can go elsewhere to get the list of drupal friendly hosts.

DrupalValueHosting’s picture

I am working for a webhosting firm focused on Drupal webhosting. This is very exciting for me and i want the community to know about this new premium service.

Considering the two facts:
1. If i write anything about my webhosting company that would consitute as a sales/advertisement
2. But if i do not, how would people (who are disillusioned and unhappy with other shared webhosts) come to know that such a drupal optimized service exists...

So i am kind of tied in a dilemma, may be something targeted at supporting a drupal site owner, should be allowed, or may be we can have a new section, for such news and announcements... any ideas..

Steve,
http://www.DrupalValueHosting.com

bonobo’s picture

http://drupal.org/node/9169#comment-633119
http://drupal.org/node/193225
http://drupal.org/node/110531#comment-633125
http://drupal.org/node/189664#comment-633123
http://drupal.org/node/75969#comment-633121
http://drupal.org/node/190691#comment-633114
http://drupal.org/node/190052#comment-633112
http://drupal.org/node/193143#comment-633107

This feels like spam.

While I have the access rights to unpublish all of these posts, I will not use those rights, as I would like community input. However, at the very least, this is bad form, and the type of spamming that allowing ads in this forum could be construed to invite/support.

I am going on the assumption that this is an honest oversight, but I am curious what others have to say.

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

vm’s picture

I've already removed one of the threads from news and announcemnets. I've also forewarned in private (using contact tab) and in public in this thread: http://drupal.org/node/193225.

I will be watching for further infractions.

_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )

bonobo’s picture

http://drupal.org/node/193250

I would be glad to see the OP delete whatever posts they could on their own as an indication that they aren't opportunistically spamming d.o --

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

JohnForsythe’s picture

This is exactly the kind of irrelevant, unhelpful spam that should be deleted. It devalues the forums, and encourages other spammers.

bonobo’s picture

Those are my thoughts as well -- However, I hesitate to delete content outright for two reasons:

1. Other people might not share my feelings, and I am just one person among many here;
2. It also gives an insight into a business strategy that, IMO, tells me as much (if not more) than the posts themselves -- That's why I suggested that the OP go back and delete some of the posts on his own, or ask for help in doing so if he doesn't have the rights.

Spamming is not the best way to introduce yourself/your company to the Drupal community.

Cheers,

Bill

-------
http://www.funnymonkey.com
Tools for Teachers

PixelClever’s picture

You seem like a fair and considerate person Bill, but in my opinion anyone caught spamming Drupal.org should have their post and their accounts ruthlessly deleted. If for no other reason than the fact that spamming is a way that unscrupulous companies increase their ranking with the search engines. I for one would like to see some sort of post, and user flagging functionality added (something like craigslist has) so that the community itself could have a say in this process.

Drupal Theming and site design http://www.translationdesigns.com
My music and Blog http://www.waitingforthestorm.com

vm’s picture

links do no good on drupal.org all links have nofollow.

_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )

DrupalValueHosting’s picture

60 days later... we are running an honest business and are quite upfront with the forum members.

How about some of your own posts johnForsythe!
http://drupal.org/node/205195
http://drupal.org/node/201606#comment-689542

It makes it hard to read the above comment, especially after the lowball trick on "2008 hosting recommendations" thread where johnforsythe is using a hidden affiliate link, and funny enough the same affiliate link appears at the DVH thread above!

The choice should be given to the forum members to decide whether to follow the affiliate links or not.
But if used in such a devious manner.. it misleads and takes away that choice as well..

At least we are not pimping Hidden Affiliate Links for AN Hosting.
What makes it even worse is the fact that you have cloaked it using a URL redirector from your site!
misleading people... pretty sad way of running an affiliate business...

- Steve

JohnForsythe’s picture

There's nothing hidden about the links, it's quite obviously my domain. Using a redirect on affiliate links is standard practice. It allows me to keep track of what's being clicked on, and where. You have a business, so I'm sure you understand the importance of knowing where people are coming from.

Furthermore, your use of the word "pimping" is offensive and disrespectful to women. It seems not only do you spam the forums, you're also a very crass character.

--
John Forsythe

nancydru’s picture

That's enough character shots by both of you. Please stop.

BTW, I took no offense at the word "pimping."

Nancy W.
Drupal Cookbook (for New Drupallers)
Adding Hidden Design or How To notes in your database

SueCarlson’s picture

If I tell people who host on a different site about drupal, and they come here, looking for specific answers to that server {cuz I have had it for 3 years now, and just found drupal.} it would be wrong to mention the server that I currently use?

I have told everyone I know about this product. I find it so easy to use, I know that the beginners I work with will also use it. Most use some form of free hosting which limits them on what they can do, but I just talk them into signing for a paid service which they can use all this on. That nets me income as well, but that isn't why I do it.

Drupal is great and you will have full support from me, if you tell me what I can and cannot say as far as my current host. I think that advertising as a whole is bad, but for a user to specify which hosting service they use, would only be useful in answering specific questions about how the product works and where.

vm’s picture

you can certainly give your own experience with a hosting company. The original issue was about advertising/spamming, not about 1st person experience with any one host. Which would constitute a testimonial.

The community at large would benefit from knowing what hosts support drupal.

_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )

SueCarlson’s picture

I really just wanted to clearify that, I don't like to do anything that is against any rules, and I found this program and it works well with my host. Want to pass on any experiences I can.

jimlove’s picture

Jim Love
jim AT jimlove DOT com

I think that we should be aiming at having somewhere where hosting providers can list their services and perhaps even be rated by those in the community who use them. Hosting is our business and we really try to provide a quality service within the open source community. We aren't spammers, but our continued existence depends on reaching new customers. And since we don't have the big ad budgets of the major players, we're not likely to buy ads in many places. The net result is that we will perpetuate the big player syndrome, where the factory host providers win because they can saturate the market with advertising. A forum or posting location could provide a niche where quality and ethics were more important than ad budgets.

Why does anyone care about us? Well for one thing, we're really good to newbies. They can have a drupal site and we take them through the handholding stages. We answer the same old, dumb questions over and over (and we don't mind). For that, some folks are willing to pay a small fee. I'm not putting us up as public benefactors -- but we do perform a service.

And as much as I love telling people about what we do, I too am looking for clear guidelines about what we can say and where.

SueCarlson’s picture

I agree, this does seem to be a wonderful hosting service and with the resellable hosting it sounds like it is right up my alley. I too just want to make sure I make no mistakes in the dialog I post. I am sure I will have the ability to test this on many different hosting packages, and look forward to putting it to good use on the Drupal hosting as well.

I think this is a wonderful program, maybe not for everyone, but for those that are trying to learn to script I think this is right up their alley. The whole reason I particularly wanted this program is so that I can design a site then turn if over to the owner and let them keep it up. Since I don't get paid for the upkeep per say, I don't want to do it.

Thanks for the clarifications on what is and is not allowed to be disscussed.

www.sueswebdesigns.suesman.net

HoreshStudios’s picture

I believ that having hosting companies post promotions in this forum would be good thing to do, but they should be first listed with the drupal hosting at the url posted above.

Afordable Hosting and Design Solutions - Horesh Studios

hgmichna’s picture

The name of this forum is "Hosting companies". So what do I expect to see when I go into this forum? Sure, hosting companies. I expect a list of hosting companies, along with information about them, where they are and what they do.

Is my expectation unusual? Wouldn't others expect the same?

In effect, if we don't want to see hosting companies here, it may be a good idea not to name the forum "Hosting companies". Instead name the forum for whatever should be in it.

Hans-Georg

Leeteq’s picture

I think the most important is to be very clear about what is what, so that the user expectations when entering the forum is met.
The forum name should obviously reflect that, and with the current title, there could be various notions of what to expect, if ads (should) have a natural place or not, etc.

I wonder if not two distinct forums could be an acceptable compromise?

One that lets the users democratically vote on which providers they agree deserve to be "recommended".
But will we have adequate tools to handle that efficiently here at drupal.org?
There are many other use cases that would suggest such tools too, so I hope iti s a chance for that.

The other can be specifically reserved for ads, with some guidelines as of how we would like such information handled, and which are the acceptable frequencies etc. for the various types of ads and notifications that may go into that forum.

.
--
( Evaluating the long-term route for Drupal 7.x via BackdropCMS at https://www.CMX.zone )

Wilty’s picture

.Having this level of spam is not good as it is seen as an endorsement like the siteground banners which if not backed by "Drupal" lessens Drupal but is a gain for siteground..

Drupal is now less then what it was in my eyes I'd never come hither previously and frankly I wish I hadn't Drupal has become less of a community and more of an entity.

Does "Drupal" endorse these hosts if not then have google ads or similar on the sidebar a third party serving them..

Honestly GPL has less meaning with these ads and will stop people donating (or me at the very least) even though they have done so in the past.

A totally biased view :) but more importantly a view that is likely to sway me away..

jscoble’s picture

I think that any hosting companies, affiliates, resellers, or anybody else with a financial interest in a company or service they are promoting should clearly state their relationship to the company in such posts. Drupal.org should have guidelines regarding such practices and all links where revenue is being generated by the poster should be clearly stated next to the link.

Paid advertisements should be something that should be on Drupal.org to help pay for the costs of operating the site. Look at sourceforge.net, the place most developers go to look for open source projects. Advertising, if handled properly, should not be a problem. I would imagine that this site is not cheap to run and that the needs, in terms of technical resources, servers and data center costs will only grow.

One idea, for hosting companies and service providers, may be to offer a certification track, for a fee. Come up with various levels of certification that companies can go through. The process would need to be paid for by the company and the end result of being certified would be a logo that they can use noting the what kind of certification they have. If done properly, it can be a win-win for everyone involved.

Hosting companies can also help themselves by helping out on the forums rather than just using the forum to advertise their latest special. I know there are some companies that do have people who assist in the forums, while others that only see it as a medium for free advertising.

There should also be a way for the community to flag posts as spam with repeat offenders being banned.

There is not a perfect solution to this issue and there will always be someone dissatisfied with the end decision, but the current situation can be improved on.

One last thing, I do not think posts to the hosting forum should be listed in the recent posts.

Just my $.02 even though I only get offered $.01 for my thoughts ;)

Leeteq’s picture

"I do not think posts to the hosting forum should be listed in the recent posts."

Agreed.

.
--
( Evaluating the long-term route for Drupal 7.x via BackdropCMS at https://www.CMX.zone )

michelle’s picture

I don't believe tracker module lets you filter by taxonomy. Been a while since I used it since I always use views but I don't remember any options.

Michelle

--------------------------------------
See my Drupal articles and tutorials or come check out life in the Coulee Region.

mikeschinkel’s picture

My suggestion:

Allow a hosting company one (1) announcement about newly added support for Drupal and after that require them to pay new for an ad at the top of the forum as it seems is currently offered by Drupal.org.

hostcolor’s picture

This is not a forums for newbies, even thatthey are welcomed here. I don't think that you guys should allow any kind of service provides or commercialize or even worse to spam the forums. Ads should belong to a separate section (paid posts) or they shouldn't be here at all.

HostColor.com
Quality Web Hosting
Data centers in U.S. and Europe

marcvangend’s picture

Can you define 'newbie' for me?
I can't imagine why this would not be a forum for newbies. We have all posted our first topic here once. We all started as newbies, and that's okay. The 'oldbies' help the newbies, that's exactly hwat a forum is about. But wait, I think you will have to agree with me on this one, because you have been a member for just over 4 weeks now...

Bitik Adam’s picture

I would not have any problems with
a) helping good service providers reach us
b) help us both save time and find the best providers conveniently and with the quality assurement that a public poll from our own community would provide.

Bitik Adam | Oyun indir